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Troubleshooting Windows Installation - PrivateVPN app
Troubleshooting Windows Installation - PrivateVPN app
Richard avatar
Written by Richard
Updated over a year ago

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App Installer goes away at 0%

Step 1

Ensure the device meets the Operating System requirements:

Windows 11

Windows 10

Windows 8.1

Windows 7 Service Pack 1


Step 2

Download and install .Net Framework 4.8: https://go.microsoft.com/fwlink/?linkid=2088631


Step 3


Installation Log

If you are experiencing installation issues with PrivateVPN app, send us the installation log for us to quickly identify the problem and send you the right solution.

Step 1

Click Open log file.


Step 2

Save the content of the log file via the text editor.


Step 3

Send a copy of the log file to our email address at support@privatevpn.com with your thoughts.

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