If you are experiencing connection issues with PrivateVPN app, send us the connection log for us to quickly identify the problem and send you the right solution.

Go to PrivateVPN app and then click on Advanced view.

Select Settings on the left menu and then click on Click to open logs folder. A new window with the log folder will open.

Send a copy of the recent log files to our email address at support@privatevpn.com with your thoughts.