If you have an Agent account and you have received a notice of interruption to your Privy access, it is likely that during a system check your MLS ID listed within your Agent profile could not be verified against the MLS Roster. Privy automatically validates the validity of Agents' MLS IDs on a regular and recurring basis to maintain the security of your MLS data.
Privy is required to do this verification process as part of our data relationships with MLS (Multiple Listing Service) organizations, to obtain & maintain access to the MLS data that makes Privy possible.
Please see below for a list of potential reasons why your MLS ID was not able to be verified and next steps to get access:
An incorrect entry of your MLS ID - Contact your MLS who can help provide the correct MLS ID that is needed within your Privy profile. Contact support@privy.pro with your correct MLS ID & our team can help get this updated & restore your access once verified.
Change in membership status with MLS - A change in MLS membership status due to outstanding payments or CE Courses can have an impact. You can contact your MLS to resolve this which will automatically update on Privy once your status has been updated within the MLS system. (Please allow some time for MLS system to communicate over to Privy)
License status change - MLSs & Realtor Associations often place Real Estate Agent MLS memberships in an “Inactive” status should their license status change e.g. during License Renewals/Transfers or temporary breaks from Real estate work, to name a few. Once your License updates to active, you can contact your Board & MLS to get this updated, which will then automatically update on Privy once your status has been updated within the MLS system. (Please allow some time for MLS system to communicate over to Privy)
Incorrect type of ID # being used: - Please check to make sure you are using your MLS ID and not another type of ID such as a license ID or NRDs ID.
Not an Agent? - If you are an Investor, and accidentally selected the Agent account type during sign up, please contact support@privy.pro and our Support Team will change your account over to an Investor account. Please note, all pricing and terms will remain the same.
For additional assistance:
Contact MLS - Please contact your MLS if you need to verify or check membership status, license status change, or membership ID number. Please ensure you have the correct MLS ID to match their system as well as ensure any outstanding Payments/CE Courses are addressed.
Contact Support@privy.pro - If you do not have an active & valid MLS ID and need to be switched over to an Investor account.
Please note: Privy automatically rechecks MLS IDs regularly, every day. Please allow time for any MLS Status change updates to be communicated over from MLS systems to Privy. As soon as your MLS ID can be validated against the MLS Roster your access will be auto-restored.