Skip to main content

Understanding Kandua Marketplace Rate Guides

A practical guide for Kandua Service Providers explaining Marketplace Rate Guides, how they help Pros price jobs competitively, and why they are advisory rather than fixed rates.

X
Written by Xanadu Amod

Understanding Kandua Marketplace Rate Guides

  1. What is a Marketplace Rate Guide?

    Marketplace Rate Guides are reference benchmarks compiled by Kandua using industry standards and weighted market data. They outline typical price ranges for home repair and installation services in South Africa, e.g., an installation will cost between R1200 and R3000 depending on the scope of work.

  2. Are Rate Guides mandatory for Service Providers?

    No. Rate Guides are non-binding advisory tools. They do not set a maximum cap on what you can charge, nor do they force a fixed price.

  3. How do Rate Guides differ from Santam Claims Rate Cards?

    • Santam Claims Rate Cards: Pre-agreed, fixed pricing structures applicable only to specific insurance claim workflows.

    • Marketplace Rate Guides: Indicative pricing ranges for direct homeowner jobs, allowing service providers full flexibility to set their own quotes.

  4. Why should I align my quotes with the Rate Guide?

    Homeowners frequently research estimated cost ranges on Kandua.com before posting a job. Quotes that fall drastically outside standard market ranges without explanation have a higher rate of homeowner rejection or re-quote requests. Using the guide ensures your quotes remain competitive and trusted.

  5. What if a job requires pricing above the recommended range?

    You are free to quote above the range whenever necessary. To maintain high homeowner trust and quote approval:

    • Provide a detailed breakdown of costs (e.g., premium materials, extra distance, complex diagnostic work).

    • Use the Kandua platform messaging to explain the unique requirements of the job to the homeowner.

Did this answer your question?