What is the new Bill Payment feature?
This new feature is a comprehensive bill payment solution within our platform that allows U.S. customers to manage and execute payments to their vendors using various methods, including ACH, checks, and wire transfers, all integrated seamlessly with their current systems for a unified experience.
Why is Procurify introducing this feature now?
We recognized the need for a more integrated and efficient bill payment experience among our customers, who have been managing payments through multiple systems. This feature aims to simplify these processes, offering a single, secure, and comprehensive payment solution.
How do I access these new payment methods?
These payment options will become available directly within our platform once you're onboarded to the feature. Access can be granted through our open beta program initially, with a broader rollout planned subsequently.
Will this feature cost more?
When using the Bill Payments - USA Payment Rails feature, there may be transaction fees depending on your chosen payment method. However, our partnership with Airwallex ensures that these fees remain competitive. We’ll provide detailed pricing, empowering you to make informed decisions based on your payment requirements. Please see the "Settings > Manage financial account" page within your Procurify domain for applicable fee details. If this page is not available for you, please contact your Procurify representative for assistance.
Please see Bill Pay Promotion Terms
Is my business eligible for the open beta program?
We're inviting a select group of customers to participate in the open beta program based on certain criteria, including transaction volume, industry, and operational needs. Please contact our support team to express your interest and check your eligibility.
How will this feature improve my current payment process?
This feature centralizes your bill payment process within our platform, offering you diverse payment options and reducing the need for manual data entry and reconciliations. It streamlines operations, reduces potential errors, and may lower transaction costs.
How secure are transactions made through this new feature?
Security is our top priority. Transactions made through the Bill Payment - USA Payment Rails feature are encrypted and monitored for fraudulent activities, adhering to international security standards. Our partnership with Airwallex further enhances these security measures.
Can I manage international payments with this feature?
The initial rollout focuses on U.S. payment methods (ACH, checks, and wire transfers). However, we plan to include multi-currency accounts and direct debit functionalities in future updates to accommodate international payments.
Who do I contact if I have questions or need support with the Bill Payments?
Our Customer Experience team is ready to assist you with any questions or support needed related to this feature. You can reach out through our support channels, including email and live chat, for prompt assistance.
How to contact Technical Support
Can I pay a vendor using Bill Payments, if a Purchase Order was not created in Procurify?
Yes, Procurify supports paying vendors when a Bill is created in Procurify, even if there is not an associated Purchase Order.
How does Financial Account work with Spending Card Balance?
The Financial Account for Bill Payment is a separate pool of money.
Can I pay a Bill through a wire transfer?
If you are a client in the USA, you can perform wire transfers.
How long does it take to fund the account?
It takes 3-5 business days once the ACH transfer is initiated.
Is an email notification sent to the vendor once payment has been submitted via Procurify bill payments?
No, currently, we don't have email notifications in place.
Is there a penny drop verification process?
There is no penny drop verification process. Once the vendor's financial details are added, a customer can start paying the vendor using the Procurify bill payments feature.
How long do payment methods take to process into the vendor's account?
ACH (Automated Clearing House): Generally takes 3-5 business days to process.
Fedwire: Typically requires 3-5 business days for completion.
Check: Takes approximately 10-14 business days to clear.