What is the new Bill Payment feature?
This feature is a comprehensive bill payment solution within our platform that allows U.S. & Canadian customers to manage and execute payments to their vendors using various methods, including ACH, checks, and wire transfers, all integrated seamlessly with their current systems for a unified experience.
How do I access these new payment methods?
These payment options will become available directly within our platform once you're onboarded to the feature. Please reach out to your Procurify Account Manager for more details on setting up.
Important: You must have access to our Accounts Payable platform in order to access Bill Payments.
Will this feature cost more?
We're currently offering Bill Payments as a free promotional feature. We'll give you a heads-up with at least 90 days' notice before this promotional period ends.
Keep in mind that some transaction fees may still apply, depending on the payment method you select. Our partnership with Airwallex helps us ensure these fees are competitive. For a full breakdown of the applicable fees, check the Settings > Manage financial account page in your Procurify domain. If you can't access this page, your Procurify representative can help.
Please see Bill Pay Promotion Terms
How secure are transactions made through this new feature?
Security is our top priority. Transactions made through the Bill Payment feature are encrypted and monitored for fraudulent activities, adhering to international security standards. Our partnership with Airwallex further enhances these security measures.
To ensure the highest level of security for your Bill Payments feature, we highly recommend enabling Multi-Factor Authentication (MFA) for your domain.
This extra layer of security helps protect your financial transactions and sensitive data, giving you peace of mind.
Learn more: Multi-Factor Authentication (MFA)
Can I manage international payments with this feature?
At this time, Bill Payments is designed for domestic transactions within the U.S. and Canada, supporting ACH, checks, and wire transfers.
We understand the importance of international payments for your business. That's why we're planning to introduce multi-currency accounts and direct debit capabilities in upcoming updates to serve your global payment needs.
Who do I contact if I have questions or need support with the Bill Payments?
Our Customer Experience team is ready to assist you with any questions or support needed related to this feature. You can reach out through our support channels, including email and live chat, for prompt assistance.
How to contact Technical Support
Can I pay a vendor using Bill Payments, if a Purchase Order was not created in Procurify?
Yes, Procurify supports paying vendors when a Bill is created in Procurify, even if there is not an associated Purchase Order.
How does Financial Account work with Spending Card Balance?
With our partnership with Airwallex, we've created a single, consolidated financial account for your domain. This means the same account you use for your Bill Payments will be used to fund your Spending Cards.
Can I pay a Bill through a wire transfer?
If you are a client in the USA, you can perform wire transfers.
How long does it take to fund the account?
It takes 3-5 business days once the transfer is initiated.
Will the vendor receive an email notification once payment is submitted?
At this time, we do not send automated email notifications to vendors when a payment is submitted.
We are actively exploring this functionality and will provide updates in the future.
Is there a penny drop verification process?
There is no penny drop verification process. Once the vendor's financial details are added, a customer can start paying the vendor using the Procurify bill payments feature.
How long do payment methods take to process into the vendor's account?
ACH (Automated Clearing House): Generally takes 3-5 business days to process.
Fedwire: Typically requires 3-5 business days for completion.
Check: Takes approximately 10-14 business days to clear.
How does the process for sending a check payment work?
Initiate Payment: You create and approve a bill payment in Procurify just as you normally would.
Fund Transfer: The funds are debited from your selected payment source, such as your Procurify Financial Account or a linked bank account.
Check Creation & Mailing: Our partner, Airwallex, prints a physical check through their partner bank and mails it directly to the vendor via standard mail. The check is issued by Airwallex on your behalf.
Payment Completion: Once the vendor deposits the check, the payment status in Procurify is automatically updated to "Paid," and you will receive an email confirmation.
How long does it take for a check payment to be completed?
The entire process, from initiating the payment to the check arriving at your vendor's address, typically takes 8-14 business days. This timeline includes processing time, check printing, and standard postal delivery.
Will I be notified when the check is cashed?
Yes, you will receive an email notification as soon as the check has been successfully cashed by your vendor. This action automatically updates the payment status in Procurify to "Paid" and confirms that the funds have been received.
Additionally, we are working on an upcoming improvement that will include the invoice numbers with the check, making it even easier for your vendors to reconcile payments.
Can I track the check while it's in the mail?
While the physical check sent via standard mail does not have a courier-style tracking number, the email notification you receive once the vendor cashes the check serves as the final and most important status update, confirming that the payment was successfully completed.
What if a check gets lost or goes missing?
There are two ways to handle a lost check.
Automatic Void: For security, all checks automatically become void if they are not cashed within 90 days.
Manual Cancellation: If you suspect a check is lost, simply contact our Support team with the payment details. They will work with our partner, Airwallex, to cancel the original check so you can reissue the payment.