Every service in Productive has a name, can belong to a section, and can include a description. These elements help your team quickly identify what a service is, where it belongs in your workflow, and any details important for tracking, budgeting, or billing.

The service name should clearly describe the type of work being delivered. For example:

Clear names make it easier for team members to select the correct service when tracking time, booking in the Resource Planner, or adding line items to an invoice.

Sections allow you to group related services within a budget or deal. For example, you could have a “Phase 1” section containing Design Sprint, Frontend Development, and Project Management services, and an "Expenses" section containing any running expenses you plan on keeping track and/or billing to the client.

Sections improve organization and make it easier to see related work at a glance.

Sections are also visible when logging time: you’ll see the full hierarchy as Client → Project → Budget → Section → Service Name, which helps your team select the correct service quickly and consistently.

Service descriptions provide additional details about a service, such as what is included or special considerations.

In the new services overview (currently being phased in), a Description field can be added in the Services tab. This helps your team and clients understand exactly what each service entails.

Service descriptions also appear in reports that use the Services data source, giving you more context when analyzing service performance.

When creating or editing a service, you’ll often define additional details that shape how it works:

Sections and descriptions tie these options together, ensuring that your services are easy to understand, track, and invoice consistently.