Go to CRM then Clients 2. Find the client you want to remove access to/ convert then click the small icon next to their name. 3. Click "Login Credentials" 4. Click "Revert Back To Lead Profile" Related ArticlesHow To Dial A LeadAccessing and Editing Your Implementation ScheduleHow to Assign Tags to Leads in CRMDelete a Lead/ ClientHow to View SMS and Email Messages From the Client and Lead Dashboard