What are the payment fees?
Invoices paid through the Stripe facilitated online checkout will attract a transaction fee.
The fee includes a 0.75% Programa Application Fee to facilitate the payment. It also includes Stripe's processing fee. Please refer to Stripe's pricing page for more info, as it applies to your region and currency for the account you onboarded with.
A 0.4% invoicing fee will also be issued by Stripe after an invoice has been paid successfully (or 0.5% for customers on Stripe's Invoicing Plus plan). More info here.
Can I pass on transaction fees to clients?
Yes, transaction fees (Payment Fees) can be passed on to clients at the point of issuing an invoice. Simply switch on the 'Pass-on transaction fee to client?' toggle and fill in the relevant fields.
The transaction fee will appear as a single line item on the invoice issued to your client.
Do I get charged for failed payments?
No, Programa and Stripe do not charge fees for failed payments.
How long do payouts take?
Payout speed varies per country, but your Stripe balance is typically available for payout between 2 to 7 business days.
Do I have to have a Stripe account in order to create an invoice?
Our invoicing system is built on top of Stripe's payment infrastructure, you will therefore need an approved Stripe account in order to use our tool.
How do I apply decimal quantities to an invoice?
Stripe's payment infrastructure supports line item quantities in whole numbers only. Find out how to configure your invoices in Programa using decimal quantities here.
Bank transfers/ACH/ wire transfers are being sent to a Wells Fargo account - what is this?
When allowing customers to pay invoices with ACH Credit Transfer, Stripe automatically generates a virtual bank account number that can be paid with ACH credit or USD wires. This virtual bank account is issued by Wells Fargo, which then transfers into your own account associated with Stripe. Here's an article that describes this in more detail: Unknown Wells Fargo account shown on invoices sent to customers.