1. What is LePro?
LePro is our new technical support conversational agent. Its purpose is to answer your ProgressionLIVE questions directly from the web application.
It is trained using our training materials and knowledge base to provide quick and relevant assistance.
2. I’m not convinced by the answer it gave me. What can I do?
LePro is an artificial intelligence agent. It is designed to provide the answer it considers most relevant based on your request.
To get a better response, try to be as clear and specific as possible when describing your situation and providing context.
Keep in mind that artificial intelligence is a useful tool, but it is not perfect.
LePro is continuously improving, and we add new content every week to enhance the quality of its answers.
If you are unsure about a response, you can always ask LePro to connect you with a human agent or contact us directly by phone.
3. Can I still speak with a human?
Yes. Customer service remains our top priority.
If you would like to speak with a human, you can:
Ask LePro to connect you with a human agent.
Contact us by email.
Contact us by phone.
LePro is simply the first point of contact for chat-based support requests.
4. Can I remove the chat bubble from my ProgressionLIVE account?
Yes. You can enable or disable the chat bubble by going to the Help menu (located in the upper-right corner of ProgressionLIVE) and unchecking the Chat with an Agent option.