Porting numbers to ProLine is "easy" in the sense that it requires minimal effort to initiate the process. That being said, it should always be avoided, if possible, for the following reasons:
Initial porting can take up to 30 days as opposed to being able to pick a new number through ProLine in a matter of seconds. The ported number will continue to function with your current provider until the port occurs.
Once ported, you may experience additional service disruptions for up to 90 days. This includes randomly dropped calls, inbound calls sometimes hearing "this number is disconnected" instead of ringing through, and undelivered text messages.
These issues do not occur with all ported numbers, but it is always a risk. They can be caused by how your current carrier handles the port, how quickly the carriers of the contacts you are calling and texting with recognize the change in service, and how your number was originally provisioned. As such, these service disruptions are outside of ProLine's control and are not caused by any issue with our phone service infrastructure.
If you wish to proceed with porting one or more phone numbers, please download and complete a Letter of Authorization and send it to ProLine support via the support chat inside of ProLine. Also send a copy of your most recent billing statement, showing that the numbers you wish to port or are currently in good standing.
Once we receive your LOA and last billing statement, we will submit it to your current service provider on your behalf. We'll update you with the scheduled port date once one has been assigned.
IMPORTANT: Do not disable service with your current service provider until all numbers have finished porting. Stopping service with your current provider early may result in permanently losing access to the numbers you are attempting to port.