Supporting every company using ProLine is extremely important to us! To help us stay organized and assist you as quickly as possible, please choose one of the following support options.

IMPORTANT: We cannot guarantee a response from any email, phone number, or other communication channel not listed below.

You will receive the fastest possible response to your support request by using our support chat. We do our best to answer all messages immediately during business hours (9 am - 5 pm ET, Monday - Friday).

Our support chat is available in the lower right-hand corner of this help article, as well as in the lower right-hand corner of the ProLine desktop browser app.

The chat can also be opened on our mobile app by tapping the profile icon in the upper right. Once the profile area is open, the support chat will be visible.

You can also send us an email at support@proline.app. This is essentially the same thing as starting a conversation via the support chat, but it may be more convenient or necessary if you don't have access to the ProLine app when reaching out to support.

If you prefer to speak to us over the phone or via Zoom, please schedule a time for a call here. Support calls must be booked in advance. If your support request is urgent, we recommend using the support chat or email first.

Ask us about our third-party implementation partners! We're happy to refer you to a consultant or agency that specializes in setting up companies for success on ProLine.