The most common issue users have with browser calling is granting microphone permissions. This is the error that appears when microphone permissions are not granted:

To fix this issue, you need to click on the lock icon in the upper left-hand corner of the browser and then make sure to enable the microphone.

If you do not see the microphone option, or if you are still having issues, then click the "Site settings" option to open the complete permission list for ProLine.

Ensure that Microphone permissions are set to allow and that Sound is set to allow or automatic. Sound should be set to Automatic by default, which should work fine, but if you continue to have sound-related issues, switch to Allow.

Note: These instructions are for Chrome. Safari and Edge may look slightly different, but the same instructions should still work.

If you continue to have issues with ProLine's browser calling, try clearing site cookies and resetting the cache. Click on the lock icon again in the upper left of your browser, then click "Cookies and site data". Then click "Manage cookies and site data", which should open this modal:

Click the trash icon on all items, and then click "done." You will be logged out of ProLine.
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Close your browser completely, and then start it up again and login to ProLine.
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If you are still having issues with browser calling, navigate to your Account Settings in ProLine, then to the "Phone" tab.

Go to "Browser Calling Status" and click on "Show Status". Copy the text in the pop-up.
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Open the support chat inside of ProLine (or draft an email to support@proline.app). Include a description of what's going on with your browser calling, as well as the Browser Calling Status text you copied.