In this guide
Introduction to Notification Settings
Notifications keep ProLine users updated about vital activities and communications within their accounts. Each user can adjust these settings based on personal or operational needs.
Accessing Notification Settings
To begin adjusting your ProLine user notification settings, follow these steps:
Start from the Project Page in your ProLine account.
Configuring Notifications
Users can receive notifications for a variety of events. Check or uncheck the boxes next to the notifications you want to receive. ProLine offers two main notification channels:
Push Notifications: Alerts sent directly to your mobile device.
Email Notifications: Alerts sent to your email address.
You can toggle on/off for the following events:
New Message
Incoming Call
Message Failed
Opt-Out
Email Opened
Quote Opened
Quote Signed
Invoice Opened
Invoice Paid
New Payment
Payment Complete
Task Assigned
Task Completed
Report Updates
Step Notifications
Admins can set up company-wide notifications for themselves. These are:
Quotes Signed
Invoices Paid
New Payments
Completed Payments.
Modifying Notification Preferences
You can modify your notification preferences at the bottom of the notifications page.
Important Note on Email Notifications
DO NOT TURN ON EMAIL NOTIFICATIONS UNLESS YOU REALLY WANT & NEED THEM.
If you subscribe to email notifications, make sure they ARE NOT going to spam. If they are, move them to updates and/or mark notifications@proline.app as a safe sender.
If you allow notifications from ProLine to go to spam, you hurt the experience of other users that may rely on email notifications from ProLine to run their business.
You can stop email notifications at any time using the unsubscribe button at the bottom of each message.
Troubleshooting and Support
If you encounter difficulties or have further questions, contact our support team through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.