In this article, we cover:
When using the "Queue Contact" campaign action in ProLine, you can control the flow of contacts into your campaigns to prevent overload and manage resources effectively.
How to Add a New Step to Your Campaign
Access the Campaign Editor: Navigate to:
Hamburger menu > Campaigns > Choose a campaign folder and click on Open Folder > Choose a campaign and click on Edit Campaign.
A campaign's stage triggers (gear icon) > View Campaign. Note: this might not be possible if the stage has no triggers or if the stage triggers have no campaigns.
Locate the Plus Button:
For a pre-built campaign, scroll to the bottom to find the + button.
For a new campaign, the + button will be at the top.
Click the Plus Button: Clicking the + button will add a new step. The new step will default to the "disabled" action.
Selecting Queue Contact:
Click the new step labeled disabled.
In the dropdown menu, select Queue Contact.
Don't forget to save.
Configuring the Queue Contact Action
The step will include a description on how it works within ProLine. Here is the message you'll see there:
"When this step occurs, the contact will be queued for the next available start date. Use this step when you have a large volume of contacts in a campaign and want to limit how many of them pass this step each day. Contacts will pass this step on their queued date at the "Don't Send Before" time set in your account settings. Queue will also adhere to the "skip Saturday/Sunday" options in your account settings."
Setting Contact Limits: The Queue Contact step will default to processing 35 contacts per day. You can adjust this number according to your needs. However, it's recommended to stay conservative to avoid overwhelming your team.
Recommendations for Using Queue Contact
Managing Contact Flow:
The purpose of Queue Contact is to slow down the bulk movement of contacts into campaigns. This prevents sending too many messages at once, which can overload your system and team.
Avoiding Overload:
Sending messages to a large number of contacts simultaneously can create numerous responses. If even 10% of contacts respond, managing these conversations can become unmanageable.
A conservative limit helps prevent overwhelming your team and ensures a manageable flow of incoming messages.
Preserving Pro Credits:
ProLine allocates 5,000 text automation credits per month. Rapidly moving contacts can deplete these credits quickly.
By setting a lower daily contact limit, you can better manage credit usage and avoid unexpected overages.
Contact Support
If you encounter difficulties or have further questions, contact our support team at support@proline.app or through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.