Accessing the Working Hours Settings
To begin adjusting your working hours:
Click the hamburger menu (☰) in the top-left corner.
Navigate to Account Settings.
You'll land by default on your Profile tab. Click on the Working Hours tab to proceed.
Choosing Company Working Hours or Custom Settings
Once in the Working Hours tab, you’ll be presented with two options:
1. Use Company Working Hours
Default Option: By default, ProLine will use the working hours set by your company’s admin or account owner.
If you're unsure what the company hours are, ask your admin or account owner.
To use these hours, keep the checkbox selected and click Save.
2. Customize Your Working Hours
If you prefer a schedule that is different from your company's default, whether it’s starting earlier or later, working weekends, or logging off sooner; you can set personalized hours.
To customize:
Uncheck the “Use Company Working Hours” box.
Specify:
Start Time
End Time
Off on Saturday (Check the box if yes)
Off on Sunday (Check the box if yes)
These custom hours define when your account will accept calls and messages.
3. Outside Working Hours Behaviors
Once you've defined your working hours, ProLine allows you further customization of how the system handles communication outside of those hours. To do so, click on the check box to display the options:
Divert Calls Outside Work Hours
When the box is checked, ProLine presents multiple forwarding options to redirect calls:
Different Number: Set up calls to be forwarded to your AI agent, an external answering service, or another team member.
Voicemail: Calls will go straight to voicemail without ringing for either party.
To configure after-hours call routing:
Open the ProLine app and access the main menu.
Navigate to Account Settings > Phone.
Select after-hours call diversion.
Configure options, including:
Business hours
Destination number for calls outside business hours
Save your changes.
General Call Forwarding Options
ProLine supports various call forwarding modes for efficient communications. To configure:
Access the ProLine app and go to Account Settings > Phone.
Choose the desired forwarding mode:
Classic Mode: Directly forwards calls to a designated mobile number.
Hybrid Mode: Rings both the mobile device and the ProLine browser.
Browser Mode: Rings only via the browser with no call forwarding.
Input the forwarding phone number in the Your Device Number field if applicable.
Save your configuration to apply changes immediately. Selecting the appropriate mode ensures seamless call management based on user preferences.
Summary
ProLine gives users complete control over their availability and communication preferences. Whether you follow company defaults or set your own schedule, make sure your configuration aligns with your role and workflow.
Contact Support
If you encounter difficulties or have further questions, contact our support team at support@proline.app or through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.