PU Prime Promo Code GET100BONUS opts you into a 100% deposit bonus worth up to $5,000, credited to the account as trading credit rather than withdrawable cash. Most of the time the code does what it says. When it does not, the cause is usually one of a small number of predictable problems: the wrong account type, the wrong country of residence, an unverified profile, a deposit made before the promotion was activated, or a withdrawal request that quietly stripped the credit back out again. This article works through each of those failure points and what can realistically be done about them.

"The code doesn't work" covers several very different situations, and the fix depends entirely on which one you are in. Before contacting support, work out which of these describes your case:

Each of those points to a different underlying cause. Diagnosing it first saves a round of support messages that begin with the agent asking exactly these questions.

This is the most common reason the offer is simply unavailable, and it is not something support can override. Retail deposit bonuses of this kind are prohibited for clients of regulated brokers in the UK and much of the EU. If you hold an account through an entity in one of those jurisdictions, the promotion is not being withheld from you as a matter of discretion — it cannot be offered.

PU Prime operates under licences from ASIC in Australia, the FSCA in South Africa, the FSC in Mauritius and the FSA in Seychelles. These are not equivalent regimes, and which entity holds your account depends on where you live. Bonus promotions of this type are typically offered through the offshore entities, which carry materially weaker client protections than the Australian arm. So the absence of a promo code field may be telling you something useful about the entity you are with, and it is worth understanding that before you go looking for a workaround.

There is no legitimate fix here. Misrepresenting your country of residence to reach a promotion is a route to a frozen account and blocked withdrawals, and it puts you outside whatever protections you did have. If the offer is not available in your jurisdiction, the correct response is to leave it alone and evaluate the broker on spreads, commissions and swap charges instead.

Not every account type qualifies for the promotion. If you opened whichever account looked cheapest or fastest and only later thought about the bonus, there is a fair chance the two do not match. The symptom is usually that the code either will not attach or attaches but produces no credit on deposit.

The fix is to check the promotion terms for your account type before funding anything, not after. If you have already deposited into an ineligible account, ask support what options exist — but do not assume the credit can be applied retrospectively. Retrospective application is at the broker's discretion and is not something to count on. Treat any successful retro fix as a favour rather than an entitlement.

Promotions generally sit behind a fully opened and verified account. If identity verification was still pending when the deposit arrived, the deposit may be recorded without the promotion attached to it, and the credit never generates. The account looks funded and normal, which is exactly why this one catches people out.

Prevent it by finishing verification first, then activating the promotion, then depositing — in that order. Documents that are photographed at an angle, cropped so the edges are cut off, or expired are the usual reasons verification stalls longer than expected. A flat, well-lit image of the full document, with a proof of address dated recently enough to still count, clears most cases without a second submission.

The order of operations matters more than anything else in this process. The credit is generated against a deposit that arrives while the promotion is active on the account. Deposit first and opt in afterwards and you may find the promotion is now attached but has nothing to apply to, since the qualifying deposit has already been booked.

The correct sequence is:

That final step is the one people skip. Checking the credit line before you trade means that if something has gone wrong, you can raise it with support with no open positions to complicate the conversation.

Two things commonly produce a smaller-than-expected figure. The first is the cap. The 100% tier stops at $5,000 of credit, so a deposit above the level that reaches that cap does not keep earning at 100% — the extra is simply beyond the ceiling. The second is that deposits after the first are treated differently: they attract a smaller percentage, subject to their own cap. If you funded the account in stages, only the first deposit was matched at the headline rate.

There is also an overall ceiling on how much credit one client can accumulate across the promotion. If you have claimed before, you may already be at or near it, in which case a new deposit generates less credit than the headline suggests, or none at all.

None of this is a malfunction, and support cannot lift a cap. The practical lesson is to decide your deposit amount on its own merits first, then look at what the promotion does to it. Depositing more than you intended in order to maximise a bonus inverts the logic: the credit cannot be withdrawn, while the capital you added to chase it can certainly be lost.

This is the failure that does real damage, and it is not a bug. The credit is tied to the deposit that generated it. Withdraw part of that deposit and a proportional share of the credit is removed alongside it — take out half the deposit and roughly half the credit goes with it.

Two details make this worse than it sounds. The removal is normally triggered by the withdrawal request, not by the money actually arriving. And in practice it is not reversed if you subsequently cancel the request. So a withdrawal you thought better of thirty seconds later can still cost you the credit.

The consequence for anyone holding positions is immediate. Credit inflates the equity figure used to calculate your margin level, so when it is withdrawn the margin level drops accordingly. Positions that looked comfortable a moment earlier can sit close to a stop-out. The fix is procedural: close your positions before you request a withdrawal, not after. If you are running the bonus, treat a withdrawal request as an event that changes your margin, because that is exactly what it is.

Credit is generally valid for a fixed window — around 365 days from activation — after which unused credit expires. That is a long runway compared with bonuses that expire in weeks, which is precisely why it is easy to forget. If the credit line on an older account has gone without any withdrawal on your part, expiry is the likely explanation rather than an error. Note the activation date somewhere you will actually see it again.

If you have ruled out region, account type, verification and ordering, and the credit still has not appeared, raise it before trading. A message that includes the account number, the exact time of the deposit, the time you entered the code and a screenshot showing the balance with no credit line gets resolved faster than a message saying the bonus is missing.

Keep expectations calibrated. Support can investigate whether the promotion was correctly attached and whether a system-side issue occurred. It cannot change your jurisdiction's rules, lift the $5,000 cap on the 100% tier, restore credit removed by a withdrawal request, or guarantee retrospective application to a deposit that arrived before you opted in.

Most GET100BONUS problems trace back to one misunderstanding: treating the credit as money. It is not. It increases usable margin, it sits behind your own capital so that losses consume your deposit first, and profits earned while it is active are withdrawable in the normal way — but the credit itself never is. Once you hold that idea clearly, the rules that seem arbitrary stop being arbitrary. The withdrawal clawback, the caps, the eligibility limits and the expiry window all follow from the fact that this is a margin facility attached to a deposit, not a $5,000 gift.

Claimed on those terms, by someone who was going to open and fund the account anyway and has no plan to withdraw part of the deposit while positions are open, the code costs nothing and provides a real buffer. It remains a weak reason to choose a broker: spreads and commission on your account type, swap charges, and which regulatory entity holds your funds matter far more over any meaningful period than a one-off credit line you cannot cash out.

Trading carries a substantial risk of loss and is not suitable for every investor. Evaluation fees are generally non-refundable unless the provider's terms state otherwise. Nothing here is financial advice.

Promotional terms, eligibility and values are set by the provider and can change at any time. Always confirm the current terms on the official site before signing up or completing a purchase.