If you cannot create (sign up for) a Promolayer account, follow the steps below to find the cause.
Quick checks
✅ Your password is at least 6 characters long.
✅ The "I agree to the Terms of Use" checkbox is checked. The "Register" button cannot be clicked until it is checked.
✅ Your email address is entered correctly.
✅ If you use Shopify, Wix, WordPress, or ColorMe Shop, you are signing up from the app or plugin for that platform, not from the Promolayer sign-up page.
Step-by-step diagnosis
"This email address is already used by another account."
An account with this email address already exists. Sign in from the "Login" page instead of creating a new account.
"This email address is associated with a Shopify account" (or "a Wix account")
This email address is already used by a Promolayer user on Shopify or Wix. Open the Promolayer app from your Shopify or Wix admin panel instead of the Promolayer sign-up page.
"Password should be at least 6 character"
Your password is too short. Enter a password with at least 6 characters.
"Invalid email address" or "This is required"
The email address format is incorrect, or a required field is empty. Check the email address and password fields.
Still not working?
Please contact us via our contact form or chat.