offers a money back guarantee for properties we recommend a purchase of either the Silver or Gold Packages only. If you attend your Appraisal Review Board (ARB) hearing and do not obtain a reduction, all you have to do is send us the document from the ARB stating they did not lower the value. We will refund your purchase, no questions asked. All refund request must be made within 60 days of the date of your Appraisal Review Board hearing.

Does the Bronze Package qualify for a money back guarantee?

No. The Bronze Package is not subject to a money back guarantee. The money back guarantee only applies to the Silver and Gold Packages. The Bronze Package highly depends on information we cannot analyze ahead of time (i.e. cosmetic issues and repair issues you are aware of, but we are not). Because we are not analyzing condition data you want to use as a basis of a reduction, we cannot offer a guaranteed reduction. Having said that, when you offer legitimate condition issues as a basis for a reduction, you are usually highly successful.

What if recommends the Bronze Package and I purchase the Silver Package. Do I still have a money back guarantee?

No. only offers the money back guarantee to properties that we recommend you purchase either the Sliver Package or the Gold Package. This means if we recommend the Bronze Package and you decided to upgrade to the Silver Package, you will not be eligible for the money back guarantee.

If recommends the Silver Package when do I qualify for a money back guarantee? 

You must attend the Appraisal Review Board (ARB) hearing in order to qualify for a money back guarantee. All you have to do is send us the board order from the ARB hearing that shows there was no value reduction and we will issue a refund, no questions asked. Your board order is mailed to you, usually within two (2) weeks of your ARB hearing date.

We encourage you to reach out to the appraisal district informally (either by submitting your evidence online, mailing your evidence in, or discussing your evidence in person) prior to your ARB hearing. A majority of appeals are settled informally before the ARB hearing. 

If recommends the Gold Package when do I qualify for a money back guarantee? 

The Gold Package requires a $99 deposit that acts as a credit towards 40% of the savings. As an example. If 40% of the savings equates to $300, will invoice you $201 ($300 - $99).

What if 40% of the savings is less than the $99 deposit?

In the event that 40% of the savings equates to less than the $99 deposit, will automatically refund you the difference. 

Example 1: 40% of the savings equates to $50. will automatically issue a refund of $49 ($99 - $50).

Example 2: is not able to obtain a reduction at all. We will automatically issue a full refund of the $99 deposit. 

How are refunds issued?

Refunds are issued through our payment processor, When a refund is issued it typically takes 5-10 business days to show up in your bank account. You will receive an email directly from stripe when we have issued a refund. You can read more about how Stipe issues refunds here:

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