What is KYC and when is identity verification required?

⚠️ Important: Your First Name and Last Name must exactly match your KYC documentation.

KYC (Know Your Customer) is an identity verification process used to confirm that each trader is operating under their real identity. This helps maintain a secure trading environment, prevent fraud, and ensure compliance with regulatory and platform requirements.

When do I need to complete KYC?

KYC verification is required for the Gladiator Account.
Once your verification is completed successfully, it remains valid for 12 months or until the expiration date of the document you submitted, whichever comes first.
KYC verification typically takes 24–48 hours once all required documents are submitted.

Important identity requirements

To ensure fair monitoring of trading activity, the following rules apply:

Your account name must exactly match your legal identity documents
All accounts must be purchased and operated under the same legal name used during KYC verification
Each trader is allowed one profile only
If the name on your dashboard does not match the name on your identity documents, your verification will fail.

Registration type rules

Your registration type cannot be changed after verification. If you register as:

An individual → you must continue operating as an individual
A business → you must continue operating as a business

Due to legal and tax requirements, traders cannot switch between personal and business registrations and cannot operate both simultaneously.

No multiple profiles

Traders must not create multiple profiles.

All accounts must be accessed through one profile and one email address
Using multiple profiles or identities may result in account restrictions or termination

This rule helps ensure accurate monitoring of trading performance and compliance with program limits.

How do I complete KYC with Veriff?

KYC verification is completed through Veriff, the identity verification provider used by PropShopTrader.

Step 1

Submit your verification details including:

Full legal name
Date of birth
Physical address
Government-issued photo ID
Proof of address (if required)
A selfie for facial verification

Step 2

Veriff verifies your documents by:

validating your ID
checking your location
matching your selfie with your ID photo

Step 3

Purchase your Gladiator Account.

Step 4

Sign the Gladiator Agreement sent to you via PandaDoc.

Step 5

Once verification and contract signing are complete, you will receive a confirmation email and gain access to your Gladiator account.

What happens if my KYC is rejected?

You have three attempts to complete KYC verification.

Temporary rejection

If verification fails due to correctable issues, you will receive an email asking you to resubmit your documents.

Common causes include:

low-quality document images
mismatched selfie
incomplete information
name mismatch - Registered website name is different compared to the submitted document.
document mismatch - submitted document doesn't match the country where it was uploaded from.

In such cases, we will automatically start reviewing your profile to confirm if its just an error or not however, if you have any concerns please reach out to us via your registered email address to support@propshoptrader.com.