If a "battery error" occurs, please try the following:
Remove the battery and reinstall it after half an hour
Try to upgrade the firmware on the APP
If water leakage occurs, please try the following:
Check if the machine is leaking while running/charging
Try to set the water volume to 0 on the APP
Remove the water tank and check if there is any damage
If the map is lost:
Do not move the host before the machine cleaning is completed, there may be a risk of losing the map. Please try the following:
Check if the machine is leaking while running/charging
Try to set the water volume to 0 on the APP
Remove the water tank and check if there is any damage
If the machine starts automatically, please try the following:
Confirm whether the App has set up the scheduled cleaning function. If it is not set, you can start the Do Not Disturb mode
Confirm whether the last cleaning was not completed
If the machine displays a "Positioning failed" message, please try:
Restart the machine
If the machine has difficulty returning to the charging station or cannot be charged, please try the following:
Make sure the power cord and the charging station are powered on, and the indicator light on the charging station is on, indicating that it is powered on
Make sure that the host and the charging station are fully connected to the charging electrode, and the power button is flashing. If there are stains on the host and the charging electrode, wipe them with a little alcohol.
Make sure there are no obstructions above and around the charging station to avoid affecting the recharging of the machine
Dirty lenses may cause disturbances in the receiving signal. Wipe the lenses on the side of the machine in time and keep them clean during daily maintenance
If the machine makes unusual noises, please try the following:
Check the source of the noise
Try cleaning the roller brush, wheels, dust box and filter and reinstalling them
If that doesn't work, try removing the roller brush and running the machine directly to see if the noise still exists.
If the machine makes unusual noises, please try the following:
Tidy up the home environment: Tidy up the scattered wires, mops and other objects on the ground, and minimize the placement of scattered items on the ground.
If missed cleaning occurs, the machine will automatically make up for the missed cleaning. Please do not interfere with the machine manually (such as moving the host or blocking the host's driving route.)
It is recommended to close the door of the area and clean the area separately. After cleaning, it will return to the starting point. Please feel free to use it.
Wipe the laser sensor with a clean soft cloth or remove foreign objects that block it.
If the suction power of the machine is reduced or weakened, please try the following methods:
Please clean the dust box in time, and then check and clean the HEPA filter.
If the machine water tank does not produce water/the APP cannot select the water volume, please try the following methods:
Check the mode you selected in the APP
Poke the water outlet slightly with a needle
Do not add any detergent to the water tank to avoid clogging the water outlet
If the wheel set is abnormal, please try the following methods:
Check and clean the left and right wheels, if there is any foreign object entangled or stuck, clean it immediately
If the app/machine has fan-related errors, please try the following:
Remove the dust box, filter and brush to clear any blockages and tangles
If the APP/machine displays a radar-related error, please try the following methods:
Use a cleaning brush to gently sweep the radar probe
Use a hair dryer to blow cold air on the radar probe
If the APP/machine reports an error related to the water tank pump, please try the following methods:
Reinstall the dust box and ensure it is installed correctly
Wipe the metal contact points between the dust box and the host with a soft cloth and a little alcohol