Unboxing Guide
Meet Proscenic P11 Lite Cordless Vacuum (Black): Deep Cleaning with Style
Unboxing & Guide | P11 Lite Cordless Vacuum (Black)
SN number
Accessories
FAQs
Machine battery life reference:
2200maH lithium battery;
1st gear: 16min, display screen shows 16min
2nd gear: 40min, display screen shows 40min
Note: Due to different user environments, the actual data may be biased.
Error code:
E1——Air duct blockage protection (blockage)
Please thoroughly clean the dust bucket/HEPA/roller brush/conductive tube/floor brush suction port to ensure that there is no garbage/hair blocking it, then restart and test again
E2——Host overcurrent protection
Please thoroughly clean the dust bucket/HEPA/roller brush/conductive tube/floor brush suction port to ensure that there is no garbage/hair blocking it, then restart and test again
E3——NTC open circuit or short circuit
Please contact customer service
E4——Host no-load/open circuit protection
Please contact customer service
E5——Discharge overtemperature protection
Please turn off the machine and cool it for more than 30 minutes before restarting and testing again
E6——Charging voltage abnormality
Please check and confirm whether the official original adapter is used, please use the correct adapter
Other abnormal situations:
1. Charging does not respond/(battery indicator light is off):
Please check and confirm whether the official original adapter is used, please use the correct adapter
Please check whether the battery is charged separately, the voltage is Whether the indicator light of the pool can be lit
2. Loud noise:
Please clean the dust bucket/HEPA/roller brush and ensure that all parts are installed correctly
If cleaning is ineffective, please confirm whether there is abnormal sound when starting the host + battery alone
3. Insufficient suction/no suction:
Clean the filter assembly and roller brush, and then reinstall
4. The floor brush motor does not work/the roller brush does not rotate:
If the roller brush can rotate and the LED light is off, please clean the roller brush
If the roller brush does not rotate, please remove the metal conductive tube and connect the floor brush suction head directly to the host. If the roller brush still does not rotate and the light is off, it is recommended to replace the floor brush head
5.The machine cannot start normally:
Check whether the machine is charged correctly for 4-6 hours
Check whether the battery is installed correctly
6.Short running time after full charge:
Check whether the machine is charged correctly for 4-6 hours
Check whether the battery is installed correctly
Confirm the working time corresponding to the gear used. If the battery life displayed by the machine under the corresponding suction gear is obviously insufficient, please replace the battery
After-sales service
Our customer support team is available Monday-Friday, 9:00-18:30 (GMT+8).
For any inquiries via email or online messages, please rest assured that we strive to respond within 24 hours and provide dedicated follow-up for each case.
To ensure you receive our replies promptly, we kindly ask you to check your email’s spam or junk folder regularly.
Thank you for your understanding as we work to assist you as efficiently as possible!