Unboxing Guide
Proscenic P10 Ultra Cordless Vacuum Cleaner
SN number
Accessories
FAQs
1. Power On/Off
Press the power button briefly to turn on/off. The soft start time when turning on is ≤ 1 second.
2. Gear Settings
Press briefly to switch gears. The machine defaults to low gear when turned on; pressing it once switches to high gear, with the two gears switching cyclically.
3. Working Duration
Charging time: 4-5 hours
Battery life:
Low gear: 30min±2min
High gear: 15min±2min
4. Power Display
Battery level indicator: three white lights.
3-speed indicator light display:
- 1st gear suction indicator: The low gear icon stays on with a white light.
- 2nd gear suction indicator: The high gear icon stays on with a white light.
5. Troubleshooting & Error Codes**
- **Battery under-voltage**: When the power is below 5%, LED1 and the corresponding gear light flash slowly in white.
- **No power**: Stops running, LED1 flashes slowly in red and the corresponding gear light flashes; turns off after flashing for 10 seconds.
- **Main unit overcurrent**: LED1 and LED2 flash quickly in red.
- **Floor brush overcurrent**: LED1 and LED2 flash quickly in red.
- **NTC connection abnormality**: NTC resistor short circuit/open circuit; LED1, LED2, and LED3 flash quickly in red.
- **Over-temperature protection**: LED1 flashes quickly in red.
- **No-load protection (open circuit)**: LED1, LED2, and LED3 flash quickly in red.
- **Battery pack abnormality, battery disconnection**: Abnormality in a single battery cell; LED1, LED2, and LED3 flash quickly in red, and the left motor fan blade icon flashes quickly in white at the same time.
- **Adapter voltage abnormality**: Adapter voltage higher than 28.5V; LED1, LED2, and LED3 flash quickly in red, and the right motor fan blade icon flashes quickly in white at the same time.
After-sales service
Our customer support team is available Monday-Friday, 9:00-18:30 (GMT+8).
For any inquiries via email or online messages, please rest assured that we strive to respond within 24 hours and provide dedicated follow-up for each case.
To ensure you receive our replies promptly, we kindly ask you to check your email’s spam or junk folder regularly.
Thank you for your understanding as we work to assist you as efficiently as possible!