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P13

Unboxing Guide/SN/Accessories/FAQs/After-sales service

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Written by Proscenic
Updated this week
  • Unboxing Guide

Meet Proscenic P13 Cordless Vacuum: Whole-Home Deep Cleaning, Pet Friendly

Unboxing & Guide | P13 Cordless Vacuum

Proscenic P13 Cordless Vacuum Review Highlights


  • SN number


  • Accessories


  • FAQs

1. Power On/Off

Press the power button briefly to turn on/off. The soft start time when turning on is ≤ 1 second. The machine defaults to gear 1 when turned on. Press the button again to turn it off. Pressing the power button in any gear will turn the machine off.

2. Gear Settings

Press briefly to switch gears; the default is gear 1. Press briefly to switch to gear 3; Gears cycle through 1/2/3/1.

3. Charging Instructions

When charging, "100%" indicates the battery level. When discharging, "XXmin" indicates the remaining usable time of the battery.

4. Working Duration

Charging time: 4-5 hours

Battery life:

- Gear 1: 45±3 minutes

- Gear 2: 35±3 minutes

- Gear 3: 16±1 minutes

5. Power Display

1)When charging, the xx% battery level display lights up, the white charging indicator flashes in a breathing pattern, and the battery level rises from 0% to 100%.

2)During operation, the remaining battery life of the corresponding gear (XXmin) will be displayed, with the white battery indicator light staying on. The digital display "188" changes with the battery level, fluctuating by 1 minute each time. When the battery level drops below 10%, the UI battery indicator light flashes red (the battery pack light does not flash) until the device shuts down.

6. Troubleshooting & Error Codes**

E1: Overheating, over-temperature protection.

E2: Adapter voltage too high or too low.

E3: Battery abnormality.

E4: Short circuit.

E5: Main unit overcurrent protection.

Red flashing of the floor brush alarm light: Abnormality with the floor brush.

Red flashing of the dust full or suction port blockage alarm light: Dust box is full or the suction port is blocked.


  • After-sales service

Our customer support team is available Monday-Friday, 9:00-18:30 (GMT+8).

For any inquiries via email or online messages, please rest assured that we strive to respond within 24 hours and provide dedicated follow-up for each case.

To ensure you receive our replies promptly, we kindly ask you to check your email’s spam or junk folder regularly.

Thank you for your understanding as we work to assist you as efficiently as possible!

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