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P16

Unboxing Guide/SN/Accessories/FAQs/After-sales service

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Written by Proscenic
Updated over 2 weeks ago
  • Unboxing Guide

Meet Proscenic P16: Bendable, Lightweight Vacuum (Gray or Blue)

Unboxing & Guide | P16 Cordless Vacuum (Gray)

Unboxing & Guide | P16 Cordless Vacuum (Blue)


  • SN number


  • Accessories Link


  • FAQs

1. Power On/Off

- Press the power button once to turn on the device.

- Press the power button again to turn off the device. There is a 2-second delay when powering off.

2. Gear Settings

Our product has three gears. It defaults to the medium gear (NORMAL) when turned on, and then switches cyclically between the high gear (TURBO) and the low gear (ECO).

3. Charging Instructions

1)Hang the machine on the wall mount, and plug the charger into the charging port of the battery pack to start charging.

2)When entering the charging mode, the xx% battery level display will light up, the white charging indicator will flash in a breathing pattern, and the battery level will rise from 0% to 100%.

3)60 minutes after being fully charged, it will enter the screen-off standby state, and the screen will turn off.

4. Working Duration

High gear: ≥16±1 minutes

Medium gear: ≥35±1 minutes

Low gear: ≥55±1 minutes

5. Power Display

1)When charging, the xx% battery level display lights up, the white charging indicator flashes in a breathing pattern, and the battery level rises from 0% to 100%.

2)During operation, the remaining battery life of the corresponding gear (XXmin) will be displayed, with the white battery indicator light staying on. The digital display "188" changes with the battery level, fluctuating by 1 minute each time. When the battery level drops below 10%, the UI battery indicator light flashes red (the battery pack light does not flash) until the device shuts down.

6. Troubleshooting & Error Codes**

Air outlet blockage protection.

Floor brush stall.

Battery overvoltage/undervoltage.

When over-discharge ends and charging temperature protection is activated, "188" displays the current power (false charging) and the charging indicator light flashes in a breathing pattern.

E1 : When the discharged battery is under over-temperature protection or low-temperature protection.

E3: When the floor brush is short-circuited.

E5: During discharge, no-load protection is activated.


  • Service Hours

Our customer support team is available Monday-Friday, 9:00-18:30 (GMT+8).

For any inquiries via email or online messages, please rest assured that we strive to respond within 24 hours and provide dedicated follow-up for each case.

To ensure you receive our replies promptly, we kindly ask you to check your email’s spam or junk folder regularly.

Thank you for your understanding as we work to assist you as efficiently as possible!

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