Where can I find the machine SN code?
Please remove the dust bin and you would see the SN (serial number) on the inner top of the vacuum.
What types of floor can robot vacuum clean?
The robot vacuum is capable of cleaning nearly all floors, including bare floors and short-pile carpets. It is not suitable for use on long-pile or shag carpets.
Can the robot vacuum clean under my furniture?
The robot vacuum’s compact design gives it the ability to clean under furniture. You can find the dimensions in the instruction manual.
What does a robot vacuum do if it meets an obstacle, like furniture?
The robot vacuum has an active obstacle detection system to help it avoid bumping against your furniture, walls and household items. Anti-collision Sensors are built into the robot. When the sensors detect an obstacle, the robot vacuum will slow down, change direction and select a new cleaning path.
The robot is not cleaning along edges thoroughly, what should I do?
Please choose Edge Cleaning Mode to clean along edges and in corners effectively.
Why does dust fall off when I move the robot manually?
If the dust bin is too full, the dust would spill when you manually move the robot vacuum. For best cleaning performance, the dust bin should be emptied regularly. When moving a robot vacuum manually, please lift the robot with both hands to avoid spillage.
Can a robot vacuum be used to suck up water?
No. Do not allow a robot vacuum to suck up liquid as it will damage the unit.
What should be done if a robot vacuum accidentally vacuums up liquid?
Turn OFF the robot immediately. Remove the dust bin, filters, main brush, and suction component and allow them to dry completely before refitting. If the robot does not function normally after taking these steps, please contact Customer Service.
The main brush is entangled with hair and debris. How do I clean it?
Power OFF the robot and turn it over. Remove the Main Brush Cover and the Main Brush. Use the cleaning tool to cut off and remove any hair tangled around the Main Brush. The Main Brush can be rinsed underwater, however, it should be dried completely before refitting.
Why does dirt from robot vacuum's dust bin leak out?
There is too much dirt in the Dust Bin. Please empty the Dust Bin regularly for the best performance.
Can a robot vacuum clean when nobody is home?
Yes, you can schedule a robot vacuum on APP to automatically clean the house, even if no one is at home.
Where should I place the Charging Dock so the robot vacuum can easily find it?
The Charging Dock should be plugged in and placed against a wall. Place the Charging Dock on a level floor surface with the base perpendicular to the ground. Leave about 1.5m in front of the charger and 0.5m on both sides of the Charging Dock clear of objects and reflective surfaces that may interfere with the infrared receiver.
Is it dangerous to touch the robot charging contacts on the charging dock?
No. The maximum DC voltage output of the Charging Dock is within the safe range for the human body.
Can I keep the robot vacuum on the charging dock for an extended period?
Yes. When fully charged, the battery management system will reduce electricity to a trickle charge and robot vacuum will not be overcharged. We recommend keeping robot vacuum powered ON and on the Charging Dock so it is ready to clean at any time.
What should I be careful of when charging the battery?
Be sure to remove the water tank before charging the battery. Make sure the charging dock is power sufficient.
The floors are wet when it mops, could this be dangerous?
Our products are built with technology to spread water evenly when mopping. They never leave sizable puddles of water, and should not present a danger.
Would cleaning upstairs floors be dangerous?
Our products include anti-drop sensors, so there should be no danger. We recommend observing the robot the first time it cleans upstairs to make sure the anti-drop sensors can detect the drop.
Will the robot be able to climb up doorsill?
Our robot vacuums should be able to climb up 2cm without any problems in normal conditions.
Can I connect it to multiple mobiles? Or share it with my family members so they can control the vacuum from their mobiles?
The robot vacuum can only be connected directly on 1 mobile, but you can share it after successfully connected the robot vacuum to Proscenic APP following the instructions below:
click the robot you want to share from APP's home page
click the top right icon to enter robot's setting page
click "Shared devices" → enter the APP account you prefer to share the robot with and confirm
Then the recipient needs to open the Proscenic APP from their mobile, pull down from the APP's homepage to refresh it. The robot should appear now.
Please note: some features of the shared device may only be available on the primary account.
How to stop sharing the robot?
click the robot you want to stop sharing from Proscenic APP's home page
click the top right icon to enter robot's setting page
click "Shared management" and remove the account you no longer want to share the robot with
What should I do when the machine travels along an exceptional path? (circular motion)
This may be caused by the blockage of the sensors. It is recommended to remove dust on sensors, including outside screens of wall sensors, cliff sensors, and ultrasonic sensors.
What should I do when the machine keeps bumping into a wall or furniture?
Very occasionally, the machine may have positioning deviation. Please pause the machine and put it on the docking station in place and try again.
What is the magnetic boundary strip?
You can keep robot vacuum away from any area or item you do not want robot vacuum to clean by putting the strip on the floor. The robot will recognize the boundary strip and will not cross the area. You can apply adhesive tape to lay the boundary strip flat on the floor. Make sure the strip is to be placed FLAT on the floor.
How to connect to Alexa?
Download the latest version of Proscenic APP and Alexa APP. After successfully connected the robot to Proscenic APP, follow the instructions below:
Enter "Proscenic" APP → click "Profile" (bottom right) → click "Amazon Alexa"——click "Sign In With Amazon" → the Proscenic APP redirects you to Alexa APP, click "LINK"
Alexa skills commands
Turn on/ off:
Alexa, turn on DEVICENAME.
Alexa, turn off DEVICENAME.
Mode settings:
Alexa, set DEVICENAME to <spot>.
Alexa, set DEVICENAME to <dock>.
Alexa, set DEVICENAME to <smart>.
Alexa, set DEVICENAME to <mop>.
Alexa, what is the mode on DEVICENAME？
Suction power selection: (Suction power: Three > Two > One)
Alexa, set DEVICENAME fan speed to <three>.
Alexa, set DEVICENAME fan speed to <two>.
Alexa, set DEVICENAME fan speed to <one>.
Alexa, what is the fan speed on DEVICENAME?
Check power:
Alexa, what is battery on DEVICENAME?