In what circumstances is the warranty not covered?
Not covered under warranty:
1. Products without sufficient proof of purchase;
2. Lost or stolen of products;
3. Items that have expired their warranty period;
4. No quality-related issues (after 30 days of purchase);
5. Free products;
6. Repairs through 3rd parties;
7. Damage from outside sources;
8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly);
9. Purchases from unauthorized resellers;
10. Consumable components like brushes and filters are not covered;
Where can I find the service team's emails?
For products and APP support, we highly recommend that you contact us via live chat to get faster responses. In case warranty is needed, please reach us through corresponding service emails as follows:
Amazon
Amazon DE --- service-de@proscenic.cn
Amazon IT --- service-it@proscenic.cn
Amazon US --- service-us@proscenic.cn
Amazon UK --- service-uk@proscenic.cn
Amazon FR --- service-fr@proscenic.cn
Amazon JP --- service-jp@proscenic.cn
Amazon ES --- service-es@proscenic.cn
For the official website and other websites' purchases please contact support@proscenic.com
Our customer support team is available Monday-Friday, 9:00-18:30 (GMT+8).
For any inquiries via email or online messages, please rest assured that we strive to respond within 24 hours and provide dedicated follow-up for each case.
To ensure you receive our replies promptly, we kindly ask you to check your email’s spam or junk folder regularly.
Thank you for your understanding as we work to assist you as efficiently as possible!
Where can I use the discount code?
When you have added to your cart and clicked check out, please fill in the code as shown below.
When there is a problem with applying the code, it is likely that you have not met the code conditions for your purchase, or that it has expired, please check the conditions attached to the code.
What is your shipping policy?
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of order delivery is divided into two parts:
Processing time: 1-2 working days
Shipping time: express shipping, 3-5 days; standard shipping(Mail service): 15-20 business days.
Note: Vacuum cleaners are almost delivered via express shipping, accessories are delivered via standard shipping.
Shipping fee:
All orders enjoy free shipping on our website, except vacuum cleaner orders to Australia, South Africa, Africa, Southeast Asia and Middle East, please contact customer service to estimate shipping fee before ordering.