When a teacher leaves your organization, it’s essential to properly deactivate their accounts to maintain security and ensure they retain access to their Continuing Education Units (CEUs). Follow the steps below to mark the teacher as inactive in Infinite Campus or Google, and facilitate the transfer of their Proserva account.
Steps to Deactivate a Teacher’s Account
1. Deactivate in Infinite Campus and Google Workspace
Infinite Campus:
Log in to your Infinite Campus admin portal.
Navigate to the teacher’s profile and mark their status as inactive.
Google Workspace:
Access the Google Admin Console.
Locate the teacher’s Google account and suspend or deactivate it.
2. Notify the Teacher
Inform the departing teacher that their accounts have been deactivated and that they can contact Proserva to transfer their Proserva account to a personal email for continued access to CEUs.
3. Facilitate Account Transfer to Proserva
Provide Contact Information: Share Proserva’s support email with the teacher support@proserva.co
Need Assistance?
If you encounter any issues during the deactivation process or need further assistance, please contact our support team through the support chat in app or at support@proserva.co.