Overview
Users who sign up for Proxiware through Google authentication may experience login difficulties when attempting to access their account from a different browser or when the application doesn't respond after authentication. This comprehensive guide addresses common issues and provides solutions to regain access to your Proxiware account.
Common Issues
Unable to log in on a new browser when originally signed up through Google
Password reset emails not being received after changing the associated email
Account displaying a different email than expected
Being locked out of your account
Application not responding or proceeding after Google authentication
No input fields or prompts appearing when expected after login
Step-by-Step Resolution for Basic Login Issues
If you're experiencing login issues after signing up with Google, follow these steps:
Use Google Sign-In: Return to the browser where your Google account is already signed in.
Access Proxiware: Navigate to the Proxiware login page.
Select Google Authentication: Instead of entering email/password credentials, click on the "Sign in with Google" option.
Select the Correct Google Account: If prompted, choose the Google account you originally used to create your Proxiware account.
Verify Access: You should now be successfully logged into your Proxiware account.
Troubleshooting When Browser Doesn't Respond After Authentication
If the application doesn't respond after Google authentication:
1. Verify Your Account Status
Confirm your account is properly registered in Proxiware.
Ensure you're using the correct Google account for login.
2. Clear Your Browser Cache
For Chrome:
Open Chrome settings (three dots in the top-right corner).
Navigate to "Privacy and security."
Select "Clear browsing data."
Choose "Cached images and files."
Click "Clear data."
For Firefox:
Open the menu (three lines in the top-right corner).
Choose "Settings."
Select "Privacy & Security."
Scroll to "Cookies and Site Data."
Click "Clear Data."
For Safari:
Go to the Safari menu > "Preferences."
Navigate to the "Privacy" tab.
Click "Manage Website Data."
Click "Remove All."
3. Restart Your Browser
Close all browser windows completely.
Reopen your browser.
Try logging in again.
Additional Troubleshooting Tips
Password Reset Issues: If you've changed your associated email and are not receiving password reset emails, using the original Google sign-in method is your best option.
Email Discrepancy: If your account displays a different email than expected after login, this is likely because you've changed the email associated with your account. Google authentication still works with your original setup.
Browser Sync: Consider enabling browser sync on your preferred browser to maintain login credentials across devices.
Try Incognito Mode: Use an incognito/private browsing window to eliminate potential extension conflicts.
Disable Extensions: Temporarily disable browser extensions that might interfere with authentication.
Update Your Browser: Ensure you're using the latest version of your browser.
Alternative Browser: If problems persist, try using a different browser.
Why This Works
Browser cache stores temporary data to help websites load faster. Sometimes, this cached data can become corrupted or outdated, causing login processes to malfunction. Clearing your cache removes these potentially problematic files, allowing the application to rebuild them correctly during your next login attempt.
Important Notes
Proxiware accounts created with Google Single Sign-On are primarily tied to your Google account.
For the most seamless experience, continue using Google authentication rather than attempting to switch to password-based login.
If you need to permanently change your login method, contact Proxiware support for assistance with properly transitioning your account.
When to Contact Support
If the above steps don't resolve your issue, please contact our support team with the following information:
The browser you're using (including version).
The device and operating system.
Screenshots of any error messages.
Steps you've already taken to troubleshoot.