This article explains how discount codes and account credits work at Proxiware.
Discount Codes
Proxiware offers promotional discount codes to new and returning customers. To apply a discount code, enter it at checkout on the invoice page before completing your purchase.
Finding Active Codes
Any currently active discount code is displayed publicly, so there is no need to contact support to ask whether a code exists.
Active codes are shown on the Proxiware landing page.
Active codes are also shown on the individual product pages, and in the product section of the dashboard.
A code only appears on the pages of the products it applies to. If a product page shows no code, there is no active code for that product.
Product Eligibility
Discount codes do not apply to every product.
Eco Residential plans are not eligible for promotional discount codes. Eco Residential is already priced at a discount, so promotional codes are excluded from it.
To check eligibility for any other product, look at that product's page as described above.
A few things to know about discount codes:
Codes are case-sensitive — enter them exactly as provided.
Most codes can only be used once per account.
Codes have expiry dates — check the promotion details for validity.
Discount codes typically apply to proxy plans only, not additional data top-ups.
Codes cannot be combined with other promotions.
If a code is not working, contact support and we will check its status for you.
Account Balance and Credits
Your account balance is used to purchase and renew all Proxiware plans. You can view your current balance in the dashboard. Funds can be added at any time via Stripe (card) or Cryptomus (cryptocurrency) with no minimum deposit.
Promotional credits may occasionally be added to your account as part of special campaigns or as compensation for service issues. Credits do not expire unless they are part of a time-limited promotion.
Credits cannot be refunded, converted to cash, or transferred to another account.
Requesting a Loyalty Discount
Returning customers can reach out to support via live chat to ask about available loyalty discounts. Our team will review your account history and apply a discount code if applicable.
Troubleshooting
Credits not appearing after a purchase — credits typically appear immediately but may take up to 24 hours. If they have not appeared after 24 hours, contact support with your invoice ID.
Discount code not applying — check that the code has not expired, has not already been used on your account, is eligible for the product you are buying, and is being entered exactly as provided including capitalization.
Need Help?
Reach out via live chat in the dashboard or email support@proxiware.com. We are available 24/7.