This article covers how to get set up with Proxiware, where to find resources, and how to manage your account.

Once you have created your account and added funds to your balance, you can purchase any proxy plan directly from the dashboard. Each proxy type has its own dedicated section — Premium Residential, Eco Residential, Unlimited Residential, Static ISP, Mobile, and Datacenter are all managed separately.

To reach a product you own, log in at app.proxiware.com. The dashboard home page lists all available products — click the one you have access to in order to open its section.

Proxiware does not offer free trials by default. Trial access is frequently abused, so it is not a standing offer on any product.

Trial requests are reviewed on a case by case basis. If you would like one considered, contact support and describe your use case. There is no guarantee a trial will be granted.

If you want to evaluate a product right away, the fastest route is to purchase the lowest commitment option available for that product — for example a single gigabyte on a metered plan, or a single proxy on Static ISP. This lets you benchmark real performance without committing to a larger plan.

All per-GB proxy products support two authentication methods:

Static ISP proxies connect directly to the assigned IP and support both methods as well.

On metered (per-GB) products, a proxy user is created automatically when you purchase a plan. You do not need to create one before you can use your proxy or change targeting settings.

You can create up to 10 sub-users under your main account by default. Each sub-user gets unique credentials, which is useful for assigning separate IPs or sessions to different tasks or team members. If you need more than 10 sub-users, contact support to request an increase.

To create an additional sub-user, navigate to the Users section of your dashboard and select New User. The system will generate credentials automatically.

Setup guides and integration instructions for popular tools and programming languages are available at proxiware.com/integrations. Full API and connection documentation is at docs.proxiware.com.

Our AI assistant and this Help Center are available 24/7 and can answer most common questions immediately.

For a guaranteed response from a member of our team, human support hours are Monday to Friday, 9AM to 5PM EST. You may occasionally reach someone outside those hours, but it is not something to count on.

You can reach us through the following channels:

Data or proxies not showing after purchase — purchases activate instantly, so there is no propagation delay to wait out. Check the correct product section in your dashboard; each proxy type has its own area, reachable from the dashboard home page. If you funded your balance with cryptocurrency, note that the deposit itself must confirm on the network before it can be spent. If nothing appears after a few minutes, contact support with your payment confirmation.

Authentication errors — double-check your username, password, and endpoint. Credentials are case-sensitive. If using IP whitelisting, confirm the IP you are connecting from matches what is saved in the dashboard.

Plan expired — top up your balance and renew from the dashboard. Unused data from metered plans rolls over on renewal.

Reach out via live chat, Telegram at t.me/ProxiwareSupport, or email support@proxiware.com. Our AI assistant is available 24/7. Our team is available Monday to Friday, 9AM to 5PM EST.