Overview
This guide addresses common proxy-related challenges, including:
β
Selecting the right proxy type.
β
Troubleshooting connection and performance issues.
β
Managing bandwidth consumption.
β
Optimizing proxy performance.
Whether you're dealing with slow speeds, location mismatches, or unexpected errors, this resource will help you resolve proxy issues efficiently.
Choosing the Right Proxy Type for Your Needs
π Selecting the right proxy depends on your use case, security needs, and performance requirements.
β
Residential Proxies
β Use real residential IP addresses, making them less likely to be detected.
β Best for platforms with strict anti-proxy measures (e.g., YouTube, Twitter).
β
Mobile Proxies
β Operate through mobile carrier networks, ideal for certain mobile-based applications.
β
Datacenter Proxies
β Offer high speeds but may be easily detected by platforms with advanced security systems.
1οΈβ£ How to Determine the Best Proxy Type
π Step 1: Test Multiple Proxy Types
β Request a free trial.
β Try different proxy types for connection stability, speed, and detection rates.
π Step 2: Consider Your Target Websites and Use case
β Platforms with strict anti-proxy measures (YouTube, Twitter) require residential proxies.
β General browsing or less-protected sites work well with datacenter proxies.
Understanding Proxy Limitations
π Port Restrictions
β Most residential and mobile proxies only support standard web ports:
Port 80 for HTTP
Port 443 for HTTPS
β Websites requiring custom ports (e.g., 4444, 4650) will not work with residential or mobile proxies.
IP Geolocation and Location Changes
π’ Troubleshooting Location Issues:
β Verify using command-line tools (e.g., curl -x "[username]:[password]@[host]:[port]" "ipinfo.io/json"
).
β Clear browser cache.
β Use incognito/private mode.
β Test on different browsers or devices.
β May take several minutes for location to update when using web-based checkers.
Troubleshooting Common Connection Issues
π 1οΈβ£ 403 Errors on YouTube and Similar Platforms
β Cause: YouTube detects and blocks datacenter proxies, including IPv6 proxies.
β
Solution:
β Try switching to residential proxies, consider your use case and the target websites policies.
π 2οΈβ£ Slow Connections and Non-Working IPs
π’ Troubleshooting Slow Proxy Speeds:
β Test your base internet speed without the proxy enabled.
β Choose a proxy server closer to your location.
β Verify correct proxy configuration.
β Consider regional factors (e.g., proxies from areas with a weaker network infrastructure may have slower speeds).
π’ If a Proxy IP is Not Working:
β Check proxy credentials (host:port:username:password).
β Report the issue to support with your subscription ID and any relevant details.
β
Expected Performance:
β Proxy performance will vary based on multiple factors.
β Some speed reduction compared to direct connections is normal.
β Connection should be relatively consistent with minimal timeouts.
Managing Unexpected Bandwidth Consumption
π 1οΈβ£ Identify Active Connections
β Check all browsers, applications, and automation scripts using your proxy.
β Look for background services making continuous requests.
π 2οΈβ£ Secure Compromised Credentials
β Disable or lock high-bandwidth users.
β Change proxy credentials for security.
β Change Proxiware account password.
π 3οΈβ£ Monitor Usage Regularly
β Review your proxy dashboard for unusual usage.
β Set up usage alerts if possible.
β Change credentials periodically to prevent unauthorized use.
β Consider using a network monitoring tool on your local device.
Troubleshooting Tips
π 1οΈβ£ Test at Different Times of Day
β Performance issues may be related to peak usage periods.
π 2οΈβ£ Use Basic Connection Tests
β Test with command line tools and IP checking API's:
curl -x "[username]:[password]@[host]:[port]" "ipinfo.io/json"
π 3οΈβ£ Monitor and Document Performance
β Record speeds and connection success rates for support.
π 4οΈβ£ Check Your Authentication Details
β Ensure username and password are correctly formatted.
π 5οΈβ£ Consider Geographic Factors
β Proxy performance varies by location. Test multiple locations for optimal speed.
When to Contact Support
π’ Contact support if:
Your proxy consistently underperforms.
You receive specific error messages.
Your proxy suddenly stops working.
You need proxy recommendations for specific use cases.
π Provide Support with:
β Subscription ID.
β Proxy details (host:port:username:password).
β Description of the issue and error messages.
β Troubleshooting steps already taken.