Overview
If you need invoices that include both your company details and Proxiware’s company information, this guide explains how to request updated invoices for proper business documentation and accounting purposes.
Requesting Updated Invoices
1️⃣ Step 1: Contact Customer Support
Reach out to our customer support team through one of the following channels:
📧 Email: support@proxiware.com
💬 Live Chat: Available on our website during business hours
2️⃣ Step 2: Provide Necessary Information
📌 When submitting your request, include the following details:
✔ Your account information or customer ID
✔ Invoice numbers that need updating (if known)
✔ Your company details to be included (company name, address, tax ID, etc.)
✔ Any specific format requirements (if applicable)
3️⃣ Step 3: Review and Confirm
📌 Once our team processes your request:
✅ You will receive the updated invoices via email.
✅ Review the invoices to ensure all required details are correctly included.
✅ If any corrections are needed, contact us immediately for adjustments.
Important Notes
📌 Keep these key points in mind:
✔ Proxiware is NOT VAT registered, and we do not collect VAT on purchases.
✔ Standard processing time for invoice updates is 1-2 business days.
✔ Urgent requests? Please indicate the needed timeframe in your message.
Troubleshooting Invoice Requests
🔹 Haven’t received your invoice?
✔ Check your spam/junk folder for emails from support@proxiware.com.
✔ Ensure you’ve provided all necessary company details.
✔ Follow up with support if you haven’t received a response within 48 hours.