Proxy IP Quality, Performance, and Replacements

Proxy IPs may sometimes experience quality issues, including:
❌ High fraud scores
❌ Geolocation discrepancies
❌ Subnet similarities
❌ Connectivity problems

This guide explains how to identify potential IP issues, troubleshoot common problems, and request replacements when necessary.

Our static residential proxies are sourced directly from ISPs, not datacenters. However, issues can arise due to:

📌 Incorrect Classification – Third-party databases (e.g., Gradient, IP2Location, Grass) may misclassify IPs due to outdated algorithms.

📌 Geolocation Discrepancies – IPs may appear from different locations depending on which database is used.

📌 Subnet Similarity – Many IPs may look similar (e.g., 192.168.1.101 vs. 192.168.1.102).

📌 High Fraud Scores – Some IPs may show varied scores depending on each IP checking database.

📌 Platform-Specific Blocks – Certain social media or other platforms may flag proxies using internal detection systems.

📢 Important: These external classifications do not always reflect actual IP quality or usability.

📌 How proxies are assigned:
✔ Proxies are sold by country location only.
✔ IPs are dynamically assigned based on stock availability.
✔ We cannot pre-select IPs based on speed, ping time, or subnet preferences.
✔ All static residential proxies operate on 10Gbps ports.

📌 Expected Performance:
✔ Typical ping times around 250ms are normal for proxy connections.
✔ Proxy latency varies depending on location, routing, and usage conditions.

📢 We approve IP replacements in these cases:
✅ Proxies consistently fail with your specific application.
✅ Persistent connectivity problems (e.g., multiple disconnections daily).
✅ Proxy is blocked by a critical platform you need to access (must be reported within 24 hours of purchase).

📢 We do NOT offer replacements for:
❌ Third-party database classifications (e.g., fraud scores, incorrect ISP names).
❌ Subnet similarity (IPs appearing close in number).
❌ Minor geolocation discrepancies.
❌ Normal, occasional disconnections.

❌ Platform blocks not reported within the first 24 hours of purchase.

🔹 Step 1: Verify the Issue
✔ Test the proxy on your specific platform.
✔ Document any errors or failures.

🔹 Step 2: Collect Evidence
✔ Take screenshots of errors or blocked pages.
✔ Document timestamps of connection failures.

🔹 Step 3: Provide Connection Details
✔ Include the full connection string (host:port:username:password).
✔ Specify your subscription ID and Invoice ID.

🔹 Step 4: Contact Support
✔ Submit your request with all relevant details.
✔ Clearly explain the issue and troubleshooting steps taken.

✅ Test proxy on multiple websites to check if the issue is specific.
✅ Verify correct proxy settings in your browser or software.

✅ Check multiple geolocation services (as different sources may show different results). The location you see the most, is likely the most accurate.
✅ Adjust browser language and regional settings to match your intended use.
✅ Test whether the proxy still functions despite geolocation differences.

✅ Rotate proxies regularly to avoid detection.
✅ Limit the number of accounts per IP address.
✅ Use best practices specific to the platform.
✅ Test with alternative proxy types if available.

✅ Check your connection settings for errors.
✅ Test different applications to determine whether the issue is proxy-related.
✅ Expect some latency, as proxies inherently introduce additional routing time.

📌 General Guidelines:
✔ Our proxies are designed for general use, not specialized needs (e.g., ultra-low fraud score proxies).
✔ Providers that guarantee specific fraud scores typically charge significantly higher rates.
✔ Replacements are a courtesy and depend on stock availability.
✔ Some platforms actively block proxies, regardless of quality or origin. Your use case matters.

📌 Expired Subscription IP Recovery:
✔ IP swaps for expired subscriptions may be possible if IPs are still available.
✔ Once proxies are reassigned to another customer, they cannot be recovered.

📌 Understanding proxy limitations and following the correct replacement process will ensure optimal performance while maintaining realistic expectations.

📢 Our support team is committed to helping with legitimate proxy issues and ensuring the best possible experience within the scope of our services.