This article covers how to evaluate your proxy performance, what to do when things are not working as expected, and how to request IP replacements.
Understanding Proxy Performance
Proxy performance depends on several factors including the target website's anti-bot measures, your session configuration, pool selection, and network conditions. A lower success rate on a heavily protected target is normal and does not necessarily indicate a problem with your proxies.
For best results:
Use rotating mode for high-volume scraping tasks where a fresh IP per request reduces block risk.
Use sticky sessions when your target requires maintaining state (logins, multi-step flows). Sessions last up to 1440 minutes on most pools.
Match your proxy type to your use case — Mobile proxies offer the highest bypass rates on challenging targets, while Datacenter proxies are better for speed-sensitive, lower-risk targets.
Choosing the Right Pool (Premium Residential)
Premium Residential proxies give you access to 5 pools with different capability sets. When you select targeting options in your dashboard, you are automatically routed to a compatible pool. You can also manually select a pool under Advanced Settings, but you will be limited to the features that pool supports.
Pool capabilities at a glance:
Pool 1: HTTP, SOCKS5 — Country, State, City, ASN targeting — Sessions up to 1440m
Pool 2: HTTP, SOCKS5, SOCKS5-UDP — Country, State, City targeting — Sessions up to 1440m
Pool 3: HTTP, SOCKS5 — Country, State, City, OS targeting — Sessions up to 1440m
Pool 4: HTTP, SOCKS5 — Country, State, City targeting — Sessions up to 120m
Pool 5: HTTP, SOCKS5, SOCKS5-UDP — Country, State, City targeting — Sessions up to 1440m
Common Issues and Fixes
Connection refused or timeout
Verify your endpoint and port. All per-GB products use proxy.proxiware.com:1337. Unlimited Residential uses unlimited.proxiware.com. Static ISP proxies connect directly to the IP assigned to you — not through a shared endpoint. Check that your username and password are correct, or that your whitelisted IP matches the machine you are connecting from.
High block or CAPTCHA rate
Try switching pools, enabling rotating mode, or upgrading to Mobile proxies for targets with aggressive anti-bot systems. Reducing request frequency can also help.
Slow speeds
If you are using Datacenter proxies and experiencing slowness, contact support as this may indicate a routing issue. For residential proxies, some variation in speed is normal since IPs belong to real residential devices. For Unlimited Residential, check your configured speed tier in the dashboard.
Session drops
Sessions on most pools last up to 1440 minutes. Pool 4 on Premium Residential caps at 120 minutes. If you are losing sessions earlier than expected, check whether your session duration parameter is set correctly in your proxy string.
Data usage seems high
Each HTTP request consumes bandwidth, including headers and retries. Review your request volume and retry logic. You can monitor real-time usage in your dashboard. If your volume is consistently high, consider switching to Unlimited Residential to remove per-GB concerns entirely.
Selecting Specific IPs or Subnets
Proxiware does not offer subnet or specific IP selection at checkout. For rotating proxy products, IP targeting is configured after purchase through the proxy builder in your dashboard — you can target by country, state, city, ASN, or other supported parameters depending on your product. You cannot request a specific IP address for rotating plans.
For Static ISP proxies, if you would like to swap your assigned IP to a specific one, contact support and we will assign it if it is currently available.
Requesting an IP Replacement
For Static ISP proxies, if an IP becomes unavailable or is not performing as expected, you are entitled to a free replacement. If you have a specific IP you would like to swap to, contact support with the IP address and we will assign it if available. For a standard replacement, just send us the affected IP and we will swap it promptly.
For rotating residential, mobile, and datacenter proxies, IPs rotate automatically so manual replacement is not needed. If you are experiencing persistent issues with a specific pool, contact support.
Need Help?
Reach out via live chat in the dashboard or email support@proxiware.com. We are available 24/7.