Resolving Proxy Purchase and Delivery Issues

When purchasing proxies, you may occasionally experience issues such as:
❌ Delayed delivery
❌ "Out of stock" messages
❌ Internal server errors

This comprehensive guide explains why these issues occur and provides step-by-step solutions to ensure you receive the proxies you've purchased.

After purchasing proxies, delivery is typically instant. However, delays may occur due to:
✔ Backend system verification
✔ High order volume
✔ Payment processing delays
✔ Temporary stock limitations

When proxies appear available but show as "out of stock" after payment, this usually means:
✔ Displayed inventory hasn't updated in real-time
✔ Your payment was processed successfully
✔ Your order has been placed in a queue for fulfillment

📌 What to Expect: As soon as stock becomes available, pending orders are fulfilled automatically.

Some customers may encounter an "Internal Server Error" when accessing their orders.
This issue may prevent proxies from appearing in your account, even after successful payment.

📌 Step-by-Step Order Flow:
1️⃣ Payment Processing – Your payment is processed immediately upon purchase.
2️⃣ Order Status – Your invoice status will show "Awaiting Delivery" if proxies are being prepared.
3️⃣ Queue Management – If stock is limited, your order is placed in a fulfillment queue.
4️⃣ Automatic Fulfillment – Once proxies become available, orders are fulfilled in sequence.
5️⃣ Status Update – Your invoice will change to "Paid", and proxies will appear in your account.

🔹 Visit the Proxiware website and log in with your credentials.

📌 Find your proxies in the correct section:
✔ Static Residential Proxies → Go to the Static Residential Proxy dashboard.
✔ Other proxy types → Navigate to the relevant dashboard for your purchased proxy.

Once in the correct dashboard, you’ll see:
📌 List of purchased proxy IPs
📌 IP address, location, status
📌 Bandwidth usage, expiration date

✅ Step 1: Verify Your Order Status

✅ Step 2: Refresh Your Dashboard

✅ Step 3: If Proxies Don't Appear After 30 Minutes

✅ Step 1: Verify the Error

✅ Step 2: Contact Customer Support
📌 Provide the following details:
✔ Order/invoice number
✔ Screenshot of the error message
✔ Date and time of your purchase

✅ Step 3: Wait for Technical Resolution

✅ Step 4: Verify Access After Resolution

If proxies show as originating from a different country than expected:

✅ Step 1: Verify Proxy Location

✅ Step 2: Contact Support
📌 Provide the following details:
✔ Order details
✔ Expected country of the proxies
✔ Evidence of incorrect proxy location

✅ Step 3: Request Proxy Replacement

🛠 Clear Browser Cache – Fixes display errors in your dashboard.
🌐 Try a Different Browser – Some errors may be browser-specific.
📢 Check System Status – Visit our status page for real-time updates.
💳 Verify Payment – Ensure your payment was successfully processed.

🔍 Built-in testers aren’t always reliable – Test proxies in your actual use case.
🔄 Captchas appearing immediately? – This may indicate the proxy is flagged or from the wrong location.
⚠️ Search errors? – May indicate rate limiting or proxy detection.
✅ Regular testing – Periodically verify that proxies remain active and correctly located.

🛑 Before making another purchase:
✔ Wait for confirmation of your first order.
✔ Refresh your dashboard to check order status.
✔ Check your email for purchase confirmation.

If you experience persistent delivery issues, you may request account credit or a refund.

✅ Step 1: Contact Support

✅ Step 2: Explain the Issue

✅ Step 3: Support Team Review

✅ Step 4: Credit or Refund Processing