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Dashboard Errors: Troubleshooting Support

Written by Kristy

Seeing a network error? Having configuration issues? šŸ’»

These errors generally happen when old bookmarks, cached data, or saved sessions from the previous platform may be interfering with the new login process.

Here’s a full troubleshooting guide to help you get back in:

​Steps to Fix the Issue

​1-Use the new link:

Always log in usingwww.pubby.co.

  • Do not use old bookmarks or saved links from the previous site.

2-Clear browser cookies and local storage:

  • Make sure to clear all cookies and cached data for pubby.co and admin.pubby.co.

  • This ensures old sessions or stale data don’t interfere with the new login.

3- Close old tabs and restart the browser:

Close all browser windows and tabs that have the old site open.

  • Open a fresh browser window (or use incognito/private mode) to log in.

4- Check browser settings:

  • Make sure pop-ups are allowed.

  • Use an updated, supported browser: Chrome, Firefox, Edge, or Safari.

5- Try again:

Extra Notes

  • Even if you’ve cleared cache before, old bookmarks or saved sessions can still cause issues. That’s why it’s important to follow all the steps above.

Following these steps usually resolves the login problem and lets you access the new platform without any ongoing errors. Best of luck and please feel free to reach out if you have any additional questions!

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