Reporting Reviews and Snap Refunds

🛠️ Our team processes your report
Once submitted, our team will process the report and decide if action is needed. For example, if it's clearly AI-written, we will ask the reviewer to edit it.

⏳ The reviewer has 7 days to respond
If an edit is requested, the reviewer’s snaps will be removed and their library access paused until they update their review. If they don’t take the requested action within 7 days, the author's snaps will be automatically refunded. When a review is successfully and appropriately edited by the reader, we count this as a fulfilled review. Authors will not receive snap refunds for fulfilled reviews.

📉 Snaps are refunded for disappeared reviews
If a review has been removed from Amazon entirely for any reason, you’ll get your snaps back instead of an edit being requested. There are no limits on how many of these “disappeared reviews” you can report. We consider these reviews unfulfilled, which is why we return the snaps.

✍️ Edits are preferred over deletions
To keep our snap economy healthy (which helps authors find readers faster), we usually ask reviewers to edit rather than delete reviews—especially for issues like generic language or AI usage. We reserve deletion requests for rare instances.

Our report reasons are aligned with Amazon’s review policies. The goal of our review reporting system is to help ensure all reviews remain compliant with those policies—and to protect the integrity of the platform for both authors and readers.

Here are the main reasons you can report a review:

📝 Generic Reviews
Example: “Amazing book.”
Amazon considers vague, low-effort reviews to be low quality or even fake. Reviews should be opinionated, specific, and show clear signs the reviewer actually read the book.

🤖 AI-Written Reviews
AI-generated reviews are easily flagged by Amazon’s systems and are not welcome on their platform for obvious reasons.

📋 Plagiarized Reviews
Amazon's guidelines clearly state that reviews should be based on the reviewer’s own experience with the product. Copying another review, whether from another customer or an external source, violates this policy.

🚫 Defamatory or Hateful Content
Reviews containing personal attacks, hate speech, or defamatory language violate Amazon’s community guidelines and can result in removal—without refund—from our community.

❌ Inaccurate Reviews
Amazon requires reviews to be based on accurate information. Reviews that are factually incorrect violate these guidelines.

Requesting an edit instead of a deletion is faster and more effective for the author and the reviewer. Here's why:

Rather than starting from scratch with a new reader, who can easily make the same mistakes as the first (such as AI-written content or generic feedback), it’s faster and more efficient to work with the currently assigned reader. This allows us to maintain momentum in the review process, rather than forcing the author to start over with finding a new reader.

Many reviewers simply don’t realize that certain review practices, like using AI tools (e.g., ChatGPT), violate Amazon’s policies. They usually mean well, trying to make their reviews sound more professional or eloquent. By asking for edits instead of deletions, we provide an opportunity to learn, which ultimately results in more authentic reviews in the future.

When we simply request a deletion and inform the reviewer about the issue, we often find that the reviewer doesn’t truly understand what went wrong or why their review was flagged. They may see it as just a technicality or something they can quickly move past, without taking the time to reflect on how they can improve in the future.

On the other hand, when we ask the reviewer to edit their review, they are required to engage with the feedback we’ve provided. This process encourages them to read carefully, understand what was wrong, and correct their mistake. By forcing them to revise rather than deleting the review entirely, we provide a learning moment—helping them understand not just what they did wrong, but how to do better next time. This approach fosters a more constructive and educational experience, ensuring that the reviewer improves their future submissions and becomes a better contributor to the community overall.

You can report as many reviews as you'd like—there's no limit.

However, snaps are only refunded for reviews that have been completely removed from Amazon, regardless of the reason (Amazon policy, user deletion, etc.).

If the review is still on Amazon—even if it's problematic—we usually request an edit from the reviewer rather than a deletion. This helps keep our snap economy stable and ensures the platform runs smoothly for everyone.

When an edit is requested and properly handled by the reviewer, we do not refund the snaps to the author for the review.

Example:
If 15 of your reviews suddenly disappear from your Amazon book page, you can report all 15. If our team confirms they’re missing, you’ll get snaps back for all of them.

There are a few reasons why you might not have received your snaps back after reporting a review:

Review Still on Amazon
If the review is still visible on Amazon, we typically ask the reviewer to edit it rather than delete it. Snaps are only refunded when a review has been completely removed from Amazon. If the review is still live, we won’t be able to issue a refund yet.

Review Not Fully Removed Yet
Even if a review has been deleted from Amazon, our team needs to validate this before your snaps are refunded. This validation typically takes 1 to 2 business days. Rest assured, we’re working to confirm the review's disappearance as quickly as possible.

If you’re the reviewer, editing your review doesn’t return your snaps, it only unlocks your Library.

Here’s how it works:

If a reviewer is requested to edit their review but does not take action within 7 days, we will refund the snaps to the author for that review.

Here’s the process: