Self-Guided Tours require a picture of your ID and a selfie before beginning your tour of a community. It is important to get a quality picture of your ID uploaded so you will be able to take the tour you scheduled.
Troubleshooting Your ID Upload:
If you are having trouble with the ID Upload and Selfie step of your Self-Guided Tour setup, please check the images you are uploading to ensure they meet our minimum acceptable requirements:
The image cannot be too dark
The image cannot be blurry
The image cannot have too much glare or be too bright
The entire image must be captured in the camera view
The image of the barcode cannot be blurry
The barcode must be in the entire camera view
The ID will only be accepted for persons 18 years or older
The ID must not be expired
The back of the ID must match the front
Successful Example: