To update your email address, follow these steps:
Log into the SmartRent Resident Web Portal
Click on your name in the upper right-hand corner
Click Profile
Enter your new email address in the Email field
Click Save
You will then be required to confirm this email for security purposes
An Email Address Change Request email will be sent to the original email address on file as a security measure (you can ignore this email since you did make the request)
A Confirm New Email Address email will be sent to the newly-entered email address
Open the Confirm New Email Address email and click the Verify Email Address button, which will direct you back to the Resident Web Portal
This link expires after 15 minutes
You must click the Verify Email Address button in order to process your email change request
Log in to the SmartRent Resident Web Portal using your new email address
Changing your email address does not change your password (for steps on changing your password, check out our How Do I Update My Password in the SmartRent Resident Web Portal? article)
Changing your email address will automatically sign you out of the SmartRent app, even if the Stay Signed In feature is enabled
You will need to log back into the SmartRent app using your new credentials
If you receive an Email Address Change Request or a Confirm New Email Address email that you did not initiate, contact our Support Team immediately using the details below