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User Order Experience FAQ
Everything you need to know about ordering directly from PublicSquare.
How does ordering on PublicSquare work?
How do I find my order history?
Do you offer gift settings such as gift messages or gift wrap?
How is my card charged?
Can I ship an order to multiple addresses?
What payment options are accepted?
Do you offer gift cards?
Do you run promotions?
How do I edit/cancel an order?
Are there pre-authorization charges?
How are taxes calculated?
Where do I find the receipt for my order?
What are your shipping options?
Do you ship to APO/AFO addresses?
I received part of my order, where are my other items?
My order is marked as "delivered" but I do not see my packages.
Do you offer expedited shipping?
Can I change my shipping address after I place an order?
My email address is wrong so I don't see emails. What should I do?
Do you have guest checkout?
How do promo codes work?
Can I track an order?
Can I exchange an item?
My order arrived damaged/spoiled. How do I get a refund?
How do I return this order?
Why hasn't my order arrived yet?
What businesses are currently compatible with the PublicSquare checkout?