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Pulseway PSA
PSA ServiceDesk setup
3. How to configure the service desk into the Pulseway PSA before starting to use it.
3. How to configure the service desk into the Pulseway PSA before starting to use it.
Paul Csiki avatar
Written by Paul Csiki
Updated over a week ago
  • pre-configure Issue Types

  • pre-configure Ticket Types

  • setting up Ticket Queues

  • setting up Ticket Priorities

  • setting up Ticket Statuses

  • configuring email parser to pars emails into tickets from specified folder from your inbox.

  • How to create and use the SLA's

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