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Datto Endpoint Backup Integration
Datto Endpoint Backup Integration
Luiz Evelin avatar
Written by Luiz Evelin
Updated over 2 weeks ago

Enabling the integration in Pulseway

To enable the integration with Datto Endpoint Backup, you must configure a data portal as follows:

  1. From the left navigation menu, navigate to Integrations > Datto Endpoint Backup.

  2. Click Create Portal.

  3. Fill in the following fields to configure the data portal:

    1. Name: Enter a portal name.

    2. Datto Portal URL: Enter the following URL: https://api.datto.com

    3. Public Key: Enter your Datto public API key.

    4. Secret Key: Enter your Datto secret API key.

    5. Click Test Connection to confirm the credentials are entered correctly.

  4. Click Create to create the data portal.

Datto Endpoint Backup data page

Once the data portal is created in Pulseway, the Datto Endpoint Backup page displays the following tabs:

  • Portals: This tab displays information from your configured Datto portal (not from Pulseway), including the total number of Datto Endpoint Backup organizations and the number of devices associated with those organizations. If a portal is deleted using the Delete icon , all information about devices and backups will be cleared.

  • Protected Devices: From this tab, you can deploy the Datto Endpoint Backup Agent and monitor the health status of the agent and the backups. Only devices compatible with Datto Endpoint Backup (that is, Windows 10 or later) will be shown. Refer to the next section for instructions.

Deploying the Datto Endpoint Backup Agent

To license a device for Datto Endpoint Backup, you must assign a token to an organization, site, or agent group. A token is necessary to link devices to specific Datto organizations for licensing. Expand the following sections for token generation instructions.

1. Creating your RMM template in Datto Partner Portal

The purpose of the Create RMM Template feature in Datto Partner Portal is to generate a token for RMM use. A token is a key that registers a device against a subscription and ensures it receives the correct configuration.

Complete the following steps:

  1. In Datto Partner Portal, click the Status tab, then select the applicable Endpoint Backup status page from the drop-down menu.

  2. Click Create RMM Template. In the New RMM Template dialog box that opens, create a template to generate a token for Pulseway use as follows:

    1. Select the organization from the Select or Create Organization drop-down menu. If you have not already created an organization, select Create New at the top of the list and type an organization name in the text box.

    2. From the Select Data Center drop-down menu, select the storage location for your backups.

    3. In the Select Subscription Type section, select the type of subscription you would like to deploy.

    4. Click Create to create the new RMM template or Cancel to close out of the dialog box.

2. Creating your RMM template in Datto Partner Portal

Tokens can inherit settings from parent groups by default or be assigned manually. From the Protected Devices tab, assign a token per organization or per device by hovering over a row and clicking the Assign token icon . In the confirmation dialog box, enter the custom token and click Apply.
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NOTE A token must be assigned before you can proceed with ad-hoc or mass agent deployment.

Ad-hoc agent deployment

Install the agent per organization, site, agent group, or individual device using the Install Agent icon . In the confirmation dialog box, click Install.

Mass agent deployment

  1. In the upper-right corner of the page in the Protected Devices tab, click Mass Deployment to install the Datto Endpoint Backup Agent on all applicable devices in your organization.

  2. In the confirmation dialog box, click Install. The system will then attempt to install the agent on devices that support Datto Endpoint Backup and don’t already have it installed.
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Tracking device backup and status post-deployment

Protected Devices tab

After deploying the Datto Endpoint Backup Agent, you can track device information from the list in the Protected Devices tab. For example, you'll see the last backup date and status of the last 10 backups (completed, failed, and so forth). The Protected Volume column shows the amount of data being protected on the device (not what you are billed for).

The system is updated every four hours by fetching data from the Datto API.

To narrow the results, you can filter devices by organization or portal name, device name, and other criteria using the Filter by drop-down menu or the search bar.

Device details pane

You can also monitor the integration details via Devices > Device List or Devices > Device Management. Upon selecting a device connected to this integration, click Datto Endpoint Backup in the Endpoint Protection section of the device details pane. Datto Endpoint Backup Status details are displayed.

Opening the Datto portal from Pulseway

For more detailed device information, you can open the Datto portal directly from Pulseway via the device details pane or by hovering over an integrated device in the Protected Devices tab and clicking the Go to Portal icon .

Uninstalling the Datto Endpoint Backup Agent

Datto Endpoint Backup Agents cannot be uninstalled directly from the Pulseway interface. End users can manually uninstall the agent from Apps and Features on the device.

Once uninstalled, Pulseway will reflect the device as having the backup agent removed.

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