Zendesk is a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.

You can configure this in the "Server Admin > Policies > Other Settings" section of the Pulseway Web App.

Zendesk Configuration:

Account:

  • Subdomain: The subdomain assigned to your account. It's the name you type before zendesk.com (Example: If the console url would be pulseway.zendesk.com the subdomain is: pulseway).

  • Email: Email address you use to login to Zendesk console.

  • Authentication Type: Select Password if you wish to quickly get Zendesk forwarding or go to Zendesk and get your API Token.

Settings:

  • From Name: Name of the ticket requester (Usually customer / company name).

  • From Email: Email of the ticket requester. All ticket updates will be sent to this address.

  • Notification Filter: You can select which notification priorities will be sent to Zendesk (Critical, Elevated, Normal or Low).

Getting a ZenDesk API Token:

  1. Login to Zendesk console (usually companyname.zendesk.com).

  2. Go to Settings (click the gear icon).

  3. Look for Channels section and click on API.

  4. Make sure that Token Access is enabled and copy your API Token then paste it into the Pulseway Web App Policy.

You can also configure Zendesk on the Pulseway Agent itself. However, the Web App Policy settings (if applied to the same machine) will always take precedence over the individual agent settings.

Also, Policies are naturally more convenient for applying such monitoring rules, as they can be applied to multiple machines simultaneously.

To configure Zendesk on the Agent, go to the "Settings > Zendesk" tab.

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