About Pulseway Remote Control

Remote Control enables you to connect to all your monitored Windows systems and control any remote or console session. Connecting to the console session will allow you to take control of the computer as if you were sitting in front of it. On the other hand, if you connect to a Remote Desktop session you can assist users that are making use of the server resources through Remote Desktop (formerly known as Terminal Services). Also, while are you connected to the remote system you will be able to transfer files from and to the system to which are you connected.

Enabling Remote Control on your systems

In order to enable the Pulseway RD connection to the system you will need to configure the following options in the "Server Admin > Policies > System > Remote Desktop" section.

You can also configure this setting on the Pulseway Agent itself. However, the Web App Policy settings (if applied to the same machine) will always take precedence over the individual agent settings.

Also, Policies are naturally more convenient for applying such monitoring rules, as they can be applied to multiple machines simultaneously.

To configure this setting on the Agent, go to the "System > Remote Control" tab.

Tick the “Enable Remote Desktop” check box. And then click “Apply” button at the
bottom of the agent to save the settings. 

Downloading the Remote Desktop Client

Go to https://www.pulseway.com/downloads, click the “Desktop Apps” tab and download the appropriate “Remote Desktop Client”. 

Getting started with Remote Control Client

Open up the Remote Desktop Client on your computer. From the Client you will be able to see all systems that have Remote Desktop enabled. To get started with a Remote Desktop session, right-click on the system you want to connect to and click “Start Remote Desktop Session”. For more information, watch this video: https://youtu.be/mV8HNDp_PrY

Using the Pulseway Dashboard to initiate the Pulseway Remote Desktop connections
 
At first it is required to downloading the Pulseway Dashboard. In order to do that, please go to https://www.pulseway.com/downloads, click the “Desktop Apps” tab and download the appropriate “Dashboard”.

Getting started with Remote Control on Pulseway Dashboard

Open up the Pulseway Dashboard on your computer and right-click on a Remote Desktop Enabled system you wish to connect to. Click “Remote Desktop” to get started with your connection.

Getting started with Remote Control from your Pulseway Mobile app.

Open the Pulseway Mobile app on your phone and then navigate to the Systems view and select the system on which the Remote Desktop connection is enabled.


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