Once the connection to the system is established, then the following screen will be presented
In this screen will will be visible all currently logged in users and once you select the active user session then you will be able to start the Pulseway RD and join that session or log onto the console session using the Pulseway RD.
Once we are logged in then we will see the primary monitor for that system, however at the top of the Screen for the RD connection the menu is shown, which will include the option to switch the monitors/screens and file transfer.
1. Send Command
The first button will allow you to send the Ctrl+Alt+del to your remote system so you can log on to it if this security option is enabled.
2. Select Monitor
The second button will allow you to switch the monitors.
3. File Transfer
The third button will initiate the file transfer option.
On the left hand side you will see your system and on the right hand side you will see the remote system. The selected file will be transferred from the from the folder in which it is selected (into the image above c:\NiniteOne) to the folder which is currently open on the remote system (into the image above c:\Installer) by clicking on the icon which is marked with number 2. At the bottom of the same screen you will see the progress bar for downloads and history.
Also, it is possible to queue downloads, but note that downloads will be interrupted as soon as the Pulseway RD connection is closed.
Once you will click on to the 'Chat' button on the menu bar, then the chat window will appear and you as the technician will be able to start the conversation with your client using the Pulseway RD chat option. Therefore if you need to clarify some details then you can easily do it.
For your customer this message will be visible in the RD popup window and your customer will be able to reply.
If your customer will select the Sessions tab, then he will be able to see all currently active the Pulseway RD sessions to his system.
Note: all chat messages will be shared with all technicians who are using Pulseway RD to connect to this machine at that time.
In order to disconnect current session your client might click on the button 'Disconnect' (please see the screenshot above).
Under the settings button you will find the options:
- Smart Sizing - this option will make the screen from the remote option fit into the current size of the Pulseway RD window without scroll bars on the sides.
- Disable Wallpaper - will make the background for the Pulseway RD 'Black' once you connect to the remote system.