Once your Pulseway server version is 6.4.2 (or newer), then you will see the option to upgrade the Kaspersky Endpoint Security 10 from the Pulseway WebApp -> Antivirus -> Agent Status when you select the system on which the Kaspersky agent is installed and it runs the Kaspersky Endpoint Security 10 SP1 version.

If the "Upgrade available" status is not visible check that the agent has received the 6.4.2 update and then return to the agent status page allowing up to 5 minutes for the Kaspersky update to become detected. You can force the Pulseway agent to update itself from the System Details page by clicking on the Pulseway version number and sending the update command.

Once the option to upgrade is clicked, then you will be prompted to confirm this action.
Note: Once you will start the update process currently installed Kaspersky version will be uninstalled and you will be prompted to reboot your system to complete the Kaspersky Endpoint Security 10 SP2 installations process.

Once the update process is completed, then you will be prompted to reboot your system to complete installation.

And as the last step Kaspersky agent will start downloading updates and once Kaspersky will update Antivirus database, then it will be reported as installed.

Kaspersky Endpoint Security 10 SP2 is compatible with the Windows 10 1903 update and Windows Server 2019.

New installations will automatically install the SP2 update so everything is setup in one go.

Kaspersky Endpoint Security 10 SP2 MR3 known issues:
a) Fresh installation might fail if the system had KES 10 SP1 MR3 installed, upgraded to 1903, Windows automatically uninstalled KES 10 SP1 MR3. Workaround: Run the KAV removal tool and install all available windows updates then the KES 10 SP2 MR3 application will install. This only affects Windows 10 1903 systems;
b) After the upgrade from KES 10 SP1 MR3 to KES 10 SP2 MR3 the system would be stuck at login with the spinner and a black screen. On a particular customer we've seen 32 systems out of 100 affected including Windows 10 1809 and Windows Server installations. The fix for this is to uninstall the KES 10 SP2 MR3 completely from the machine. Sometimes the machine hangs in a way that you cannot send the uninstall command from the WebApp forcing you to run the KAV removal tool from safe mode (obviously requiring IP KVM or physical access to the machine);
c) On a very small number of cases (less than 5 reported) the KES 10 SP2 MR3 update would corrupt the Windows component user32.dll completely breaking the windows installation. No known workaround for this case.

For Windows 10 with the 1903 feature update pending it's highly recommended that you first uninstall Kaspersky Endpoint Security 10 SP1 MR3, update to Windows 10 1903 and then install Kaspersky Endpoint Security 10 SP2 MR.



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