Autotask is a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
You can configure this in the "Server Admin > Policies > Other Settings" section of the Pulseway Web App.
You can also configure Autotask on the Pulseway Agent itself. However, the Web App Policy settings (if applied to the same machine) will always take precedence over the individual agent settings.
Also, Policies are naturally more convenient for applying such monitoring rules, as they can be applied to multiple machines simultaneously.
To configure Zendesk on the Agent, go to the "Settings > Autotask" tab.