The Offline Mode browser extension is exclusive to the Chrome Web Store that allows you to securely store and view your passwords (including vaulted password) stored in IT Glue in the unlikely event that the IT Glue web app goes offline. Wi-Fi access is required to log in to the Chrome extension.
This feature has been optimized for Windows 10/11 Pro edition.
By default, this feature is turned off. Administrators should navigate to Account > Settings under Offline Mode tab to turn on the feature. They can also access the links to set up the Chrome extension. Administrators can later turn off the feature in case of any security concerns. Turning off the feature auto revokes and wipes all data synced to the device and browser extension.
Administrators setting up the extension will be able to configure it without any approval provided they are within the allowed extension instances. When approved into the extension, the user will download the Windows sync service and complete mandatory steps to complete the local setup. Once this is complete, the Offline Mode Chrome extension must be downloaded to view the Passwords.
Note: The Windows sync service for Offline password mode requires a fixed port to be selected. It is important that this port is not being used by anything else.
For more information, see Deployment guide for offline mode sync service and browser extension.
Sync Service Information
Offline Mode’s Sync Service is a Windows service that will run on the local machine where IT Glue Offline Mode is installed. This service is responsible for syncing data like Passwords, Organizations, and User Permissions to the local machine, as well as syncing activity logs back to IT Glue servers.
The Offline Mode Sync Service synchronizes with IT Glue servers every 60 minutes. Between each synchronization, IT Glue servers are unable to communicate with local machines where the Sync Service is installed. Changes made within IT Glue, such as:
User Deletions
Security Permission Updates
User Role Changes
Authentication Changes
will not be immediately reflected on the local machine. These changes will only become visible after the next scheduled synchronization and can take up to 60 minutes.
Activity Logs will be synced back to IT Glue servers once five actions have happened, actions are considered to be things like password viewing, password accessing, logging into the extension, or logging out. This is assuming there is an internet connection.
Additionally, if the local machine goes offline, and the user is using MFA to authenticate and not Single Sign-On, the user will be able to login into the Offline Mode extension until one of two things happens:
The machine regains an internet connection, and a sync is completed between IT Glue servers and the local machine.
The IT Glue Offline Mode data removal period is reached. By default, this is set at 7 days and can be configured by an IT Glue Administrator. The Data Removal period is the time between when the Sync Service makes its last sync with IT Glue servers.
Note: SSO is not currently supported for Offline Mode but will be available in November of 2023.
Security recommendations
To limit the replication of IT Glue data files across devices, we recommend the following setup:
Set up a unique Windows profile for each user needing access to the Offline Mode extension on a single secure server. Users can then set up an instance of the extension in the Chrome browser from their profiles, ensuring local copies of all IT Glue data are kept on a single device.
Note: An instance of the extension only supports login from the user who has set it up. Two different users cannot configure a single extension on the same device.Ensure disk encryption is set up on the Windows device where the extension is being installed. In the event of your device being compromised, it is an additional security measure to prevent bad actors from accessing the locally stored IT Glue data files.
Do not connect your device to any public network (eg: Airport or Café wifi) when Offline Mode is installed. A secure network connection is recommended to ensure that your device is protected from potential threats.