Each IT Glue account has its own unique URL that is generally in the format of:
https://mycompany.itglue.com or https://mycompany.eu.itglue.com
The first part of the URL (mycompany) is called the subdomain. The creator of the IT Glue account picks the subdomain during the account setup process.
You should have already received your unique URL in an invitation email prompting you to activate your user account. If you still have a pending invitation, you will need to access the link in the email before you can log in.
Logging in
Go to the unique URL of your account.
Enter the email address that's registered to your IT Glue account and your password, and then click Log in.
If MFA is enabled, you will have to enter the authentication code from your MFA device.
Click Login.
Note: Once you have logged in using the web app, you're also logged in to the Chrome Extension. For more information on how to install the Chrome Extension, please read our Quick guide for the IT Glue Chrome Extension KB article.
Logging out
Click your profile name (top right) from any screen.
Select Log out from the drop-down menu.
Logging in and out using SSO
When your company signed up with IT Glue, they used your email address to create your account. As long as that email address is connected to a valid SSO account, you can log in using SSO. Make sure you’re logged in to your SSO account, and then go to your account subdomain (mycompany.itglue.com) directly.
When you want to log out of IT Glue, you will need to manually select Log out from your IT Glue account. Logging out of SSO does not log you out of IT Glue and vice versa.
Note: In the event that SSO in unavailable, you can still login using your IT Glue username and password at app.itglue.com.
Account switching
You can switch between accounts if your user has more than one associated IT Glue account. Switching accounts will require authentication at least once before switching. This is in order to harden and respect the authentication settings of each account. Please note that your user role may be different between accounts.
If you have delegated access to another account using GlueConnect, you can switch accounts using the My Account drop-down menu.
Problems logging in?
The first thing to do is to make sure that the email address you’re using to log in is the one used to create your account. If you’re still having headaches, follow this link and check out the Changing or resetting your IT Glue password article, which lists some common scenarios that may apply to you. For problems logging in with MFA, see Troubleshooting MFA login.
If your account gets locked out after multiple failed login attempts, an email with unlock instructions will be sent to your email address. Follow the instructions in the email to log in again.
Related documentation
For help logging in to the IT Glue Chrome Extension or IT Glue Mobile App, see: