We treat your information with the utmost confidentiality.
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When you need assistance and support, we might ask that you share your screen via live session, leaving you to present and show us only the minimum of information.
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When the only option for support is for us to access your data, a limited number of our senior team has the ability to impersonate your account. In this case, we make a very specific request for your permission via a support ticket. Any activity will be logged in, your activity log with an added eye icon in the log to show it was our team impersonating the account.
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Otherwise, IT Glue staff can access your data only if you invite them to your account, in which case any views or actions are fully logged in the activity log.